Credas Technologies has been chosen as the onboarding partner for anti-money laundering (AML), Safe Harbour ID Checks, and Source of Funds analysis for conveyancing firm, Muve.

Recently named one of the UK’s fastest growing private companies and winning the 2024 National Conveyancing Firm of the Year, Muve wanted a more sophisticated onboarding setup that could flex across both B2C and B2B channels.

As Credas services over half of the residential property transactions in the UK, it was a natural partner of choice.

David Jabbari, CEO at Muve, commented: “At Muve, we’re committed to transforming the conveyancing experience through innovation. Credas has helped us take a big step forward – building seamless, secure onboarding journeys that reflect our ambition and put our clients first.”

As part of the engagement, Credas has developed custom onboarding journeys, and the initial trial found that Credas outperformed Muve’s current supplier with better outcome rates. For example, Credas’ Source of Funds journey, which was a particular area of focus, empowered Muve to adopt a blend of both open banking and document uploads, giving customers flexibility and ensuring that they are more likely to complete the journey.

Dual-brand demands

Credas’ branded capabilities and custom setup also stood out, giving Muve the ability to create two separate portals for its B2B business and B2C business. Customising the branding for two different business units – including automating emails – presented a more consistent customer experience and reporting journey.

Tim Barnett, CEO at Credas Technologies, added: “Our engagement with Muve is an example of a great partnership, with Muve providing valuable feedback that has led to new capabilities within our product.

“This includes calculating percentages for Source of Funds to make reviewing results faster and easier. We look forward to continuing our engagement with Muve and supporting their continued growth.”