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Competition hots up between remaining property ombudsman providers

TPO makes a bid for members exiting OS:P as competition hots up between two remaining ombudsman.

Nigel Lewis

property ombudsman

The race to be crowned the UK’s single housing ombudsman hotted up today after The Property Ombudsman (TPO) said it would welcome all existing members of former rival OS:P to join its redress scheme for free.

Ombdusman Services: Property (OSP) announced in February this year that it was withdrawing from the property sector and that members had until August 6th this year to  find a new one.

At the time OS:P said that although it saw no point in offering a “broken solution to a broken market” and that it would soon launch a new model of redress for the property sector.

Property ombudsman

Today’s move by TPO is designed to catch agents considering which of the two remaining redress schemes to join – TPO or The Property Redress Scheme (PRS).

The TPO offer is in direct competition to rival PRS, which for several weeks now has been offering agents a £105+ VAT ‘entry model’ membership.

TPO, which has the largest membership of all the two remaining redress schemes, says it is based placed to give guidance to former OS:P member agents on how to jump ship before August 6th, including a 24-hour, seven-day-a-week live chat service.

we are always seeking to raise standards and share best practice in the industry as well as make the process of redress as simple as possible for consumers.”

TPO claims to have over 38,000 branches and departments following its Code of Practice compared to 6,787 at PRS.

Gerry Fitzjohn TPO“We are a totally independent, not-for-profit organisation  and the only redress scheme to operate Codes of Practice which have been approved by the Chartered Trading Standards Institute, says TPO’s Board Chairman, Gerry Fitzjohn (pictured).

“As a result, we are always seeking to raise standards and share best practice in the industry as well as make the process of redress as simple as possible for consumers.”

April 25, 2018

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