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Revealed: What letting agents hate (and love) about their jobs

The poll of lettings staff by a proptech platform reveals that agents most hate admin, difficult customers and the public's poor perceptions of estate agents.

Nigel Lewis

lettings staff

Lettings staff dread doing admin, getting complaints and rude tenants – and dislike the public perception of estate agents they get labelled with.

RentProfile polled its clients on their likes and dislikes and found that 7% dislike the reputation attached to the letting agent role – both the bad reputation of the lettings industry and being considered untrustworthy – despite a large percentage really enjoying being helpful and meeting new people.

Agents most dislike complaints and having to deal with rude clients (32%), followed by admin and repetitive tasks (27%), with long hours and weekend work also a bugbear (20%).

Changing legislation

In terms of managing tenancies, they find enquiries that aren’t serious most difficult to deal with (39%) followed by keeping up to date with changing legislation (18%).

The proptech platform’s survey discovered that the most enjoyable part of agents’ work is helping people find a new home (39%), closely followed by meeting new people (36%), as well as the variety (25%) and working in a team (25%).

According to the agents surveyed, the most admin-intensive parts of their work is pre-tenancy and tenancy setup (48% and 50% respectively) – even more so than maintenance and viewings (32% and 16% respectively).

RentProfile’s tenancy solutions help tackle admin, repetitive tasks and long hours; its newest product Onboarding streamlines the setup and management of new tenancies, reducing tenancy setup time from an average of two weeks down to two days, with some agents saying that the Onboarding product has cut their admin load by at least 60%.

July 29, 2021

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