Katrine Sporle
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Features
Misinformation, infestation and compensation
The Property Ombudsman (TPO) Katrine Sporle, was asked by potential buyers to review a case concerning the marketing of a property.
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Latest property news
Redress scheme issues £3000 fine and a warning for estate and letting agents
Tribunal penalises letting agency for having inadequate cover for the full extent of its operation.
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Latest property news
Calls increase for greater alternative deposits regulation…from leading supplier!
Lettings industry figure and former ARLA president Peter Savage, who is now Zero Deposit's spokesman, says sector should face greater regulation.
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Features
New-home happiness skids off the tracks
The Property Ombudsman (TPO) Katrine Sporle, reviewed a complaint from buyers about the information in the local authority search, which, they believed, contained misleading information about the proximity of a proposed high-speed railway to the property.
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Features
Poor communication can cost…
A tenant who was a serial late-payer, caused a complaint from the guarantor over the lack of communication about rental arrears. Katrine Sporle, The Property Ombudsman, discovered that the issue had arisen because of an unchecked box on the agreement.
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Features
A tenant’s home is, indeed, their ‘castle’
Tenants said they had felt vulnerable when a contractor entered their home without their knowledge or agreement. Katrine Sporle, The Property Ombudsman, discovered that the same issue had arisen a few years earlier, but the agents had not improved their processes.
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Latest property news
Referral fees must be revealed after June 1st, says ombudsman
Member agents of TPO have been given the deadline in new revised Codes of Practice issued by ombudsman.
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Latest property news
Agent fined £3k after a tenacious Local Authority wins case
The agent had ‘inadequate redress membership’ with The Property Ombudsman.
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Regulation & Law
Huge increase in workload for TPO may lead to rising fees
Extra workload created by surge in enquiries from members of public may lead to higher fees, the ombudsman has warned.
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Features
Deposits are deposits!
"Landlords complained that the agent used a deposit as rental payment. Further rent payments were missed and eventually the landlords won a possession order. However, says Katrine Sporle, The Property Ombudsman, they did not accept that the agent acted properly."
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