Katrine Sporle
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Latest property news
TPO and CTSI launch Phase 2 of letting fees display crackdown – in Berkshire
Agents in Reading, Basingstoke and surrounding areas are warned. The Property Ombudsman (TPO) and the Chartered Trading Standards Institute (CTSI) have today launched Phase 2 of its crack down on agents not properly displaying their letting fees. The launch follows a five-month effort by the two organisations in both Swansea and Dorset, during which 266 agents were contacted and asked to provide photographic evidence to demonstrate their compliance with the law on letting fees. Agents are required to display fees clearly both in their branch and on their website. Non-compliant Any agents that TPO and CTSI found not to compliant were then given the chance to amend and re-submit. Out of the Phase 1 agents, just two have failed to comply either by not replying or addressing problems with their compliance and will now be referred to TPO’s Disciplinary and Standards Committee for investigation and review. “We are unable to name the firms concerned at this stage – a statement will be made if any agents are expelled from the scheme, as per the normal process,” a spokesperson told The Negotiator. “99% of TPO letting agents in Swansea and Dorset are now displaying their fees correctly.” Adrian Simpson (pictured, left)…
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Check before you click
"An Englishman’s home is his castle… don’t go taking liberties with your marketing…” says Katrine Sporle, The Property Ombudsman.
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In The Red
When a tenant doesn’t pay the rent, is it really the letting agent’s fault? Not necessarily, says Katrine Sporle, The Property Ombudsman.
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Latest property news
Property Ombudsman launches new portal for agents to monitor complaints
Salisbury-based The Property Ombudsman (TPO) has promoted its Casework Director Jane Erskine to the role of Deputy Ombudsman and launched a new online portal to enable agents and consumers to review cases as they proceed. Jane’s promotion is part of a reorganisation at TPO that Katrine Sporle, the Property Ombudsman, says are part of efforts to provide a “streamlined service that puts the consumer at the heart of the process”. Durham University education Jane (pictured, left) joined TPO as a case officer in 2007 after a nine-year stint working in private practice specialising in wills, conveyancing and probate, and has risen through the TPO ranks. In 2010 she was promoted to Senior Case Officer at the property dispute resolution organisation before rising to Casework Director two years later. She is a regular fixture on the property speaking circuit including at several regional NAEA conferences and masterclasses. Key to the TPO’s reorganisation is a new online portal that Katrine says will “transform the way the scheme reviews complaints by allowing agents and consumers to review live case updates, with additional functions for agents who will soon be able to renew their membership and update their contact systems at the click of a…
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Liability for search results
What if a search fails to mention land earmarked for a new town, asks Katrine Sporle, The Property Ombudsman?
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‘Auctions must be accurate on the internet’ says Ombudsman
Telephone bidding at auction may seem easier, but it brings extra responsibilities to both the buyer and the agent, says Katrine Sporle, The Property Ombudsman.
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Latest property news
Welsh agents not displaying fees despite TPO enforcement letters
As the deadline for agents to get licensed with Rentsmart Wales passes, Welsh agents will be aware it is not the only organisation trying to police them. The Property Ombudsman late last month said Swansea was one of the Consumer Rights Act non-compliance hotspots after it discovered that agents in the city, along with those in Dorset, had the worst track record for displaying their fees both on their websites and in-branch, as the law now requires. Letters were sent out in a joint campaign with The Chartered Trading Standards Institutes to agents late last month warning them that non-compliant agents would be reported to local Trading Standards officers. But despite this, The Negotiator can reveal, five of the 18 letting agents with properties to let in the city still do not publish details of their fees on their websites. Earlier this month The Property Ombudsman Katrine Sporle (pictured) said up to 50% of agents in Swansea were not compliant and that they had until this Monday to remedy this. The letter has at least prompted some Swansea agents to get on board. Some 27% of them are non-compliant, an improvement on 50% and a sign that most agents across the UK…
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Latest property news
32% more complaints resolved by The Property Ombudsman in 2015
As several hundred agents gather for The Property Ombudsman’s second annual conference in Birmingham today, the TPO has revealed that the number of complaints it resolved during 2015 increased by 32% compared to the year before. TPO says this is mostly down to the high number of agents joining its scheme during 2015 after membership of one of the three schemes became mandatory following legislative changes in 2014. TPO is now the largest of the redress schemes with 35,374 member branches and, over the past five years, it has seen membership grow by 82%. Katrine says that during 2015 TPO received 16,265 enquiries from the public about sales and letting agents and resolved 3,304 complaints (up 32% on 2014) including 1,955 complaints about letting agents (up 33%) and 1,220 complaints about sales agents (up 27%). The largest number of complaints came from agents’ clients such as landlords and sellers and the most common complaints in lettings were about poor management, communication and record keeping, and end of tenancy issues. A majority of complaints about sales agents concerned communication and record keeping as well as marketing and advertising issues and terms of business disputes. “Overall, this is good news for consumers and…
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Raising standards in the property industry
The Property Ombudsman is helping to raise standards in the property industry, says Katrine Sporle, The Property Ombudsman.
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A buyer changes her mind, must she pay the buying agent’s fee?
A buyer changes her mind, must she pay the buying agent’s fee?
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