Lisa Isaacs asked suppliers to the estate and letting industry for their thoughts on the 12 months ahead and how they see technical changes rolling out.

Lead generation, nurture and conversion should all be part of your future-proofing strategy and there are some exciting options available, as Lisa Isaacs discovers.

CRM lettings software is moving forward apace – more mobile, accessible and intuitive for you, the end user. Lisa Isaacs looked at some of the latest developments.

The two most important tools you have to present a property on your website are still photos and floorplans. Make sure they’re perfect, says Lisa Isaacs.

What’s the difference between a house and a home? Furniture plays a huge part in that vision and surely, selling ‘homes’ is easier than selling ‘houses’, says Lisa Isaacs.

The importance of the key listings portals isn’t in doubt, but their continued dominance may be, says Lisa Isaacs.

Agents are conduits when it comes to cash and in a market that’s gone from bubbling to boiling point, keeping money safe is of paramount importance, says Lisa Isaacs.

“Welcome to my office but don’t stand there, sit on that or touch this.” Welcome to agency branches in the COVID-19 era, says Lisa Isaacs.