TPO policy lead Peter Habert tells meeting that new rules for estate agents, auctioneers and property guardians has been well received.

When a water bill for £1500 landed on a tenant’s doormat, trouble began. The Property Ombudsman, Rebecca Marsh, adjudicates.

Meet Rebecca Marsh, the industry’s new Property Ombudsman. Fresh into her new role, The Negotiator presses her on the key issues that face the industry and TPO.

Rebecca Marsh says her last job and personal experience are more than enough to arm her with the knowledge to do the role.

Property Ombudsman, Katrine Sporle looks back at how the property redress sector has changed during her five-year term and what she believes the future looks like for agents and her successor, Rebecca…

Agents who have left the portal are unhappy that they were initially excluded from the virtual gathering, and that's its hosted on the portal at all.

Marsh is a career industry redress expert including 17 years spent overseeing nuclear, police, health and legal sectors before landing the property job.