Rebecca Marsh, The Property Ombudsman, decides a case where an agent goes into liquidation having taken money for repairs and maintenance, rent and the deposit.
Read MoreAnd shut the door behind you…
Some clients need to be treated with special care, says Rebecca Marsh. So mind your language and don’t press Send until you’ve checked who it’s going to...
Read More‘Price on Application’ warning gets mixed response from industry
Joint statement by NTSELAT and the CMA is welcomed by most but Propertymark makes the point that's a 'tried and tested' marketing approach.
Read MoreHold the handover!
The estate was not finished to a satisfactory standard and there were snagging issues.
Read MoreThe rule of thumb
Calculating the value of land is never easy and an agent needs to be sure they’ve done their best, says The Property Ombudsman, Rebecca Marsh.
Read MoreTo be let, or not to be let?
If the property has been a holiday let, surely it’s ok to market it as such? Rebecca Marsh, The Property Ombudsman answers the question.
Read MoreIt’s nice to share
But it also can make for complications when a student sharer asks for the return of a deposit, as The Property Ombudsman, Rebecca Marsh explains.
Read MoreThe shadow of Grenfell
Rebecca Marsh, The Property Ombudsman, investigates a complaint over the selling a high-rise building with cladding issues.
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