A seller contacted The Property Ombudsman worried that they were at risk of incurring a dual fee. Rebecca Marsh unpicks the case.

According to The Property Ombudsman, Rebecca Marsh, the seller may well have found their own buyer, but the agent was still entitled to their fee – well most of it, anyway.

When a landlord’s request for an inspection wasn’t followed up, it really got his goat… Rebecca Marsh, The Property Ombudsman adjudicates on the case that ensued.

TPO policy lead Peter Habert tells meeting that new rules for estate agents, auctioneers and property guardians has been well received.

When a water bill for £1500 landed on a tenant’s doormat, trouble began. The Property Ombudsman, Rebecca Marsh, adjudicates.

Meet Rebecca Marsh, the industry’s new Property Ombudsman. Fresh into her new role, The Negotiator presses her on the key issues that face the industry and TPO.

Rebecca Marsh says her last job and personal experience are more than enough to arm her with the knowledge to do the role.

Property Ombudsman, Katrine Sporle looks back at how the property redress sector has changed during her five-year term and what she believes the future looks like for agents and her successor, Rebecca…