staff training
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COVID-19 support
Furlough and training?
Charlotte Jeffrey-Campbell, Director, The Able Agent, says, “We have had a number of questions relating to furlough and training, what does it all mean?”
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Mentoring
Generating market appraisals
"Winning new instructions remains one of our biggest challenges. We struggle to persuade some owners to let us prepare a valuation. This maybe because they are already on the market... Your thoughts?"
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Guest Blogs
Believing in your power to influence events
Having a tough time winning instructions without cutting fees? Well, says Adam Walker, the fee rate you can charge is mostly in your mind
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Mentoring
Effective people management
“Being the owner of an estate agency business is an ambition I finally fulfilled two years ago, but nobody had prepared me for how hard it is to get my staff to do things to my standards...
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Mentoring
Closing techniques for timid sales people
"My hardworking team does a good job of building relationships with customers, but they lack a sales edge and seem reluctant to actually ask for the business."
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Resources
Getting ready for RoPA
Rumour or reality, agents can’t ignore the possibility of a mandatory property qualification, says Lisa Isaacs. We answer your most-asked RoPA questions.
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Mentoring
The seven golden rules of professionalism
"I run an independent estate agency with four members of staff. Occasionally, I cringe at their behaviour and appearance. I feel they fall short of professional standards....
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Resources
Landlords, tenants, rookie agents… worries and truths
Lettings is not just about winning an instruction. Nor is it just about finding tenant. There is much more to it than that – and Frances Burkinshaw is worried.
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Mentoring
Coaching the team
"The market is very challenging in my patch and our residential income is worryingly down. I don’t want to make staff redundant but I may have to if things do not improve..."
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Mentoring
Cracking the stock acquisition conundrum
How do you achieve more instructions on the right terms? Acquiring quality stock is the starting point of the process – and the most important factor.
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