But is it a ‘false dawn’? Nathan Emerson reminds us all that the good times don’t last and you need to plan ahead.

Nathan Emerson recounts the story of an impromptu training session at an agency, which taught the staff to understand… their training!

What are you getting your staff for Christmas – a new app? CRM even? Nathan ‘Santa’ Emerson says you should choose their new toys very carefully.

If you’re constantly lamenting how hard it is to find good staff, this is the answer – get an apprentice, says Chris Stoker-Jones, of Catch22.

In the second of a series on surviving the COVID-19 crisis, Adam Walker outlines your next step – “and now for the difficult bit…”

As regular readers of The Negotiator will know, says Frances Burkinshaw, I am a great proponent of specialised training for letting agents and landlords, however…

Charlotte Jeffrey-Campbell, Director, The Able Agent, says, “We have had a number of questions relating to furlough and training, what does it all mean?”

Having a tough time winning instructions without cutting fees? Well, says Adam Walker, the fee rate you can charge is mostly in your mind