In the second of a series on surviving the COVID-19 crisis, Adam Walker outlines your next step – “and now for the difficult bit…”

As regular readers of The Negotiator will know, says Frances Burkinshaw, I am a great proponent of specialised training for letting agents and landlords, however…

Charlotte Jeffrey-Campbell, Director, The Able Agent, says, “We have had a number of questions relating to furlough and training, what does it all mean?”

Having a tough time winning instructions without cutting fees? Well, says Adam Walker, the fee rate you can charge is mostly in your mind

"Winning new instructions remains one of our biggest challenges. We struggle to persuade some owners to let us prepare a valuation. This maybe because they are already on the market... Your thoughts?"

“Being the owner of an estate agency business is an ambition I finally fulfilled two years ago, but nobody had prepared me for how hard it is to get my staff to…

"My hardworking team does a good job of building relationships with customers, but they lack a sales edge and seem reluctant to actually ask for the business."

JULIAN SAYS: I was recently reminded of the critical nature of ‘professionalism’ in business when I won a big training contract. I was advised by the client that the largest factor in…