staff training
-
Columns
How to avoid mistakes in recruiting staff
Adam Walker demonstrates how a bad recruitment choice can have catastrophic implications for an agency business.
Read More » -
Adam Walker
Keeping it real – customer service should be personal
Holding on to new practices that have helped you through the pandemic may seem a good idea, but don’t lose the personal touch, says Adam Walker.
Read More » -
Mentoring
When you’re smiling…
Taken back to a memory of himself as a young negotiator, by the plight of a struggling client, Nathan Emerson recounts the tale of a door slammed in his miserable face…
Read More » -
Mentoring
Stop, look, reflect, and celebrate!
As we come out of the pandemic with an industry not only intact, but possibly stronger, we have a lot to be proud of, says Nathan Emerson.
Read More » -
Mentoring
You’ve never had it so good…
But is it a ‘false dawn’? Nathan Emerson reminds us all that the good times don’t last and you need to plan ahead.
Read More » -
Mentoring
Don’t stick to the routine
Nathan Emerson recounts the story of an impromptu training session at an agency, which taught the staff to understand… their training!
Read More » -
Guest Blogs
New year, new start – new toys!
What are you getting your staff for Christmas – a new app? CRM even? Nathan ‘Santa’ Emerson says you should choose their new toys very carefully.
Read More » -
Resources
Sourcing an apprentice
If you’re constantly lamenting how hard it is to find good staff, this is the answer – get an apprentice, says Chris Stoker-Jones, of Catch22.
Read More » -
Features
Surviving the virus – Part 2
In the second of a series on surviving the COVID-19 crisis, Adam Walker outlines your next step – “and now for the difficult bit…”
Read More » -
Features
We mustn’t let COVID-19 affect training!
As regular readers of The Negotiator will know, says Frances Burkinshaw, I am a great proponent of specialised training for letting agents and landlords, however…
Read More »
