Holding on to new practices that have helped you through the pandemic may seem a good idea, but don’t lose the personal touch, says Adam Walker.

Taken back to a memory of himself as a young negotiator, by the plight of a struggling client, Nathan Emerson recounts the tale of a door slammed in his miserable face…

As we come out of the pandemic with an industry not only intact, but possibly stronger, we have a lot to be proud of, says Nathan Emerson.

But is it a ‘false dawn’? Nathan Emerson reminds us all that the good times don’t last and you need to plan ahead.

Nathan Emerson recounts the story of an impromptu training session at an agency, which taught the staff to understand… their training!

What are you getting your staff for Christmas – a new app? CRM even? Nathan ‘Santa’ Emerson says you should choose their new toys very carefully.

If you’re constantly lamenting how hard it is to find good staff, this is the answer – get an apprentice, says Chris Stoker-Jones, of Catch22.

In the second of a series on surviving the COVID-19 crisis, Adam Walker outlines your next step – “and now for the difficult bit…”