staff training
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Mentoring
Doing business with investors
“Investment buyer activity is a little quiet. Many investors are playing a waiting game. I’d like to get my team to create more activity as these sales can be relatively straightforward...”
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Mentoring
Raising standards to protect your future
“Dear Julian, I never thought to send in my own dilemma for your consideration until now. It is simply that we need to raise the bar, we are struggling! Help!”
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Mentoring
Motivating the troops
“My staff members are finding the going very tough at present with the uncertainty in the market having a negative impact on activity. I’m finding it hard to keep them motivated...
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Mentoring
Understanding the client journey
We are desperately short of stock and as a result we are, of course, also running behind target in terms of sales. Your help would be truly appreciated!
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Mentoring
Mind the ‘training gap’
"I need to get the best out of my staff to make the most of all our opportunities. I‘m guilty of throwing them in at the deep end. Any advice appreciated!"
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Mentoring
‘Service over software’
“It is clear that 2018 is not going to be easy and I am aware I need to ensure my team are prepared for the battle ahead. Your thoughts would be welcome!”
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Mentoring
Six key stages to an effective phone-out call
"My staff tend to fire emails at their applicants when new properties come onto the market but I am keen for them to actually pick up the phone...."
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Features
Never stop learning to let
Does training really matter? Does it pay? Yes, it most certainly does, says Frances Burkinshaw, especially in the lettings business.
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Mentoring
Training agents to thrive in a ‘make it happen’ market
With challenging market conditions, we need our negotiators to make the best of every opportunity. What do you suggest as a next step?
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Features
How to put a killer branch team together
Creating your own uber-team? There’s much more to it than hiring the right people, says Andrea Kirkby – that’s just the start!
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