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Tag Archives: staff training

Don’t bury your head in the sand

Julian O'Dell
Burying head in sand image

“Our dilemma is this: we are finding the going extremely tough. Frankly, I’m not sure there is enough business to sustain the number of estate agents in our area through to the…

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Maintaining positive relationships with vendors

Julian O'Dell
Agent vendor advice image

"The market has slowed in terms of sales activity and we are experiencing vendor clients getting edgy and disgruntled about lack of viewings. What is the best way to deal with this…

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Understanding the client journey

Julian O'Dell
Agent with clients image

We are desperately short of stock and as a result we are, of course, also running behind target in terms of sales. Your help would be truly appreciated!

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Mind the ‘training gap’

Julian O'Dell
Staff training image

"I need to get the best out of my staff to make the most of all our opportunities. I‘m guilty of throwing them in at the deep end. Any advice appreciated!"

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‘Service over software’

Julian O'Dell
Customer service image

“It is clear that 2018 is not going to be easy and I am aware I need to ensure my team are prepared for the battle ahead. Your thoughts would be welcome!”

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