The Property Ombudsman
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Features
Happy tenancy endings
"Take great care with the formalities in ending a tenancy, misunderstandings can be very expensive", says Katrine Sporle, The Property Ombudsman.
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Features
Failing to mention a bar in the basement
"A bar in the basement? Some may be delighted, but the agent should have told the buyer, says Katrine Sporle, The Property Ombudsman."
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Features
Agency agreements
When an agency agreement is agreed and signed, you really must not alter the fee! says Katrine Sporle, The Property Ombudsman
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Features
Trouble in the communal garden
"Was a complaint to a management company valid, or was it, a storm in a birdbath?" asks Katrine Sporle, The Property Ombudsman.
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Latest property news
Watch out estate agents, there’s a Chinese email hacker about
An email hacker in China appears to be targeting UK agents in a bid to spread a computer virus via emails sent from bogus ‘buyers’ pretending to be interested in properties for sale, it has been reported. The Property Ombudsman (TPO) is warning all estate and letting agents to be vigilant after a TPO member was targeted by the individual. The agency, which has not been named, was contacted by a Chinese buyer who expressed keen interest in a property for sale. But when the agent became suspicious about the buyer’s wish to purchase the property quickly and without seeing it, he challenged the individual to supply identification documents before the purchase could proceed any further. He agent told TPO that documents sent over by the Chinese individual were difficult to open and, after passing them to their IT department, it was confirmed the documents contained malware including a series of “potentially destructive viruses”, TPO says. “Fortunately in this case, the scam was identified and no company or customer details were compromised.,” says Gerry Fitzjohn, Board Chairman for TPO commented. “However, this is a reminder to all agents to be both cautious and vigilant. The importance of antivirus software is…
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Features
Building regulations for loft conversions
"When is loft conversion a bona fide bedroom? Only when it's properly made up" says Katrine Sporle, The Property Ombudsman.
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Features
Naming and shaming
All agents must, by law, register with one of the three approved property redress schemes – and the system has just been strengthened, so read on.
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Features
Communicating with clients
"Communication is child’s play these days, so keep in touch with your clients", says Katrine Sporle, The Property Ombudsman.
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Latest property news
TPO awards to complainants rise to over £1million
The value of awards that The Property Ombudsman Service (TPOS) told agents to pay disgruntled customers tripped over £1 million for the first time last year...
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