The Property Ombudsman
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Features
Fraudulent tenant references
"A landlord was concerned about the referencing of one particular tenant. He believed that the application was likely to be fraudulent and sought compensation from the agent, reports Katrine Sporle, The Property Ombudsman."
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Latest property news
TPO welcomes surveyors as members
The Property Ombudsman (TPO) has announced that it is now approved by the RICS to provide Alternative Dispute Resolution (ADR) on all surveying services provided to consumers.
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Features
Misleading information about an extension that didn’t meet building regulations
"A property was advertised as a four-bedroomed house, but when a buyer progressed the sale, they discovered that the new extension didn't meet the building regulations." Katrine Sporle, TPO, reviews.
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Features
Understanding the terms of an agency agreement
"Having signed a 16-week sole agency agreement, a sale was agreed but fell through and the sellers' niece bought the property. The agency charged the sellers the full commission. Unacceptable, says Katrine Sporle, The Property Ombudsman. "
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Latest property news
Letting agency featured on Channel 4 documentary expelled by ombudsman
Read how a Manchester letting agency that featured within a Channel 4 documentary has now been expelled by TPO for non payment of an award.
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Latest property news
Ombudsman expels ANOTHER five rogue estate agents
The Property Ombudsman (TPO) has excluded or expelled five more estate agents from its redress scheme after kicking out six last month.
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Latest property news
The Property Ombudsman expels six rogue estate agents including one for 10 years
Redress scheme The Property Ombudsman has expelled six of its rogue estate agent members including one that owes 100 landlords £419,000.
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Features
Lack of information on file
"If a vendor withdraws from a sale and the agent remarkets the property, the agent should, of course, advise the potential buyer – in writing!” says Katrine Sporle, The Property Ombudsman.
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Features
Damage limitation
While water from a leak flowed, driving the leaseholder potty, communication with the managing agent barely trickled,” says Katrine Sporle, The Property Ombudsman.
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Features
Abiding by the rules when offering a promotional commission fee
“When an estate agent offers a promotional commission fee they must ensure that they must themselves abide by the terms of the offer and the TPO Code of Practice,” Katrine Sporle, The Property Ombudsman
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