The Property Ombudsman
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Features
A tenant’s home is, indeed, their ‘castle’
Tenants said they had felt vulnerable when a contractor entered their home without their knowledge or agreement. Katrine Sporle, The Property Ombudsman, discovered that the same issue had arisen a few years earlier, but the agents had not improved their processes.
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Latest property news
Agent fined £3k after a tenacious Local Authority wins case
The agent had ‘inadequate redress membership’ with The Property Ombudsman.
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Latest property news
Norfolk estate agency criticised by industry ombudsman after sale falls through
Vendor is awarded £700 in compensation after Williams' Way is criticised for 'lack of diligence' when checking buyers' finances.
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Features
Deposits are deposits!
"Landlords complained that the agent used a deposit as rental payment. Further rent payments were missed and eventually the landlords won a possession order. However, says Katrine Sporle, The Property Ombudsman, they did not accept that the agent acted properly."
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Features
Nightclubs and niggles
A tenant was unhappy about various matters, primarily that the agent ‘lied’ about the nightclubs near the property...
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Latest property news
Number of dual-fee disputes rising as too many estate agents ‘take a punt’
The Property Ombudsman has clarified it guidance to stop agents carrying on with sales despite knowing they did not initiate introduction.
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Features
Selling a rental property
"A landlord, who wanted to sell his rental property, complained to The Property Ombudsman about two issues: the estate agent’s viewing arrangements and their financial evaluation of the buyer, reports Katrine Sporle, The Property Ombudsman.
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Features
Fraudulent tenant references
"A landlord was concerned about the referencing of one particular tenant. He believed that the application was likely to be fraudulent and sought compensation from the agent, reports Katrine Sporle, The Property Ombudsman."
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Latest property news
TPO welcomes surveyors as members
The Property Ombudsman (TPO) has announced that it is now approved by the RICS to provide Alternative Dispute Resolution (ADR) on all surveying services provided to consumers.
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Features
Misleading information about an extension that didn’t meet building regulations
"A property was advertised as a four-bedroomed house, but when a buyer progressed the sale, they discovered that the new extension didn't meet the building regulations." Katrine Sporle, TPO, reviews.
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