The Property Ombudsman (TPO) Katrine Sporle reviews a complaint from a landlord concerning an agent saying a tenant had paid the deposit, when no deposit had been paid.
Read MoreMisinformation, infestation and compensation
The Property Ombudsman (TPO) Katrine Sporle, was asked by potential buyers to review a case concerning the marketing of a property.
Read MoreSix agencies expelled from The Property Ombudsman
Gerry Fitzjohn, TPO Chairman, warns that expelled agents can be banned from carrying out agency business.
Read MoreNew-home happiness skids off the tracks
The Property Ombudsman (TPO) Katrine Sporle, reviewed a complaint from buyers about the information in the local authority search, which, they believed, contained misleading information about the proximity of a proposed high-speed…
Read MorePoor communication can cost…
A tenant who was a serial late-payer, caused a complaint from the guarantor over the lack of communication about rental arrears. Katrine Sporle, The Property Ombudsman, discovered that the issue had arisen…
Read More7 agents expelled by ombudsman over unpaid fines of £112,257
Seven estate and letting agents have been expelled from membership of The Property Ombudsman (TPO) after failing to comply with parts of the TPO Codes of Practice.
Read MoreA tenant’s home is, indeed, their ‘castle’
Tenants said they had felt vulnerable when a contractor entered their home without their knowledge or agreement. Katrine Sporle, The Property Ombudsman, discovered that the same issue had arisen a few years…
Read MoreAgent fined £3k after a tenacious Local Authority wins case
The agent had ‘inadequate redress membership’ with The Property Ombudsman.
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