The Property Ombudsman
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Latest property news
Six agencies expelled from The Property Ombudsman
Gerry Fitzjohn, TPO Chairman, warns that expelled agents can be banned from carrying out agency business.
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Features
New-home happiness skids off the tracks
The Property Ombudsman (TPO) Katrine Sporle, reviewed a complaint from buyers about the information in the local authority search, which, they believed, contained misleading information about the proximity of a proposed high-speed railway to the property.
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Features
Poor communication can cost…
A tenant who was a serial late-payer, caused a complaint from the guarantor over the lack of communication about rental arrears. Katrine Sporle, The Property Ombudsman, discovered that the issue had arisen because of an unchecked box on the agreement.
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Latest property news
7 agents expelled by ombudsman over unpaid fines of £112,257
Seven estate and letting agents have been expelled from membership of The Property Ombudsman (TPO) after failing to comply with parts of the TPO Codes of Practice.
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Features
A tenant’s home is, indeed, their ‘castle’
Tenants said they had felt vulnerable when a contractor entered their home without their knowledge or agreement. Katrine Sporle, The Property Ombudsman, discovered that the same issue had arisen a few years earlier, but the agents had not improved their processes.
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Latest property news
Agent fined £3k after a tenacious Local Authority wins case
The agent had ‘inadequate redress membership’ with The Property Ombudsman.
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Latest property news
Norfolk estate agency criticised by industry ombudsman after sale falls through
Vendor is awarded £700 in compensation after Williams' Way is criticised for 'lack of diligence' when checking buyers' finances.
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Features
Deposits are deposits!
"Landlords complained that the agent used a deposit as rental payment. Further rent payments were missed and eventually the landlords won a possession order. However, says Katrine Sporle, The Property Ombudsman, they did not accept that the agent acted properly."
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Features
Nightclubs and niggles
A tenant was unhappy about various matters, primarily that the agent ‘lied’ about the nightclubs near the property...
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Latest property news
Number of dual-fee disputes rising as too many estate agents ‘take a punt’
The Property Ombudsman has clarified it guidance to stop agents carrying on with sales despite knowing they did not initiate introduction.
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