The Property Ombudsman
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Latest property news
The Property Ombudsman reveals 15% fees increase and new usage policy
The Property Ombudsman is to introduce higher fees for agents generating the most complaints - and discounts for those who don’t.
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Features
Landlords, tenants and the non-existent deposit
The Property Ombudsman (TPO) Katrine Sporle reviews a complaint from a landlord concerning an agent saying a tenant had paid the deposit, when no deposit had been paid.
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Features
Misinformation, infestation and compensation
The Property Ombudsman (TPO) Katrine Sporle, was asked by potential buyers to review a case concerning the marketing of a property.
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Latest property news
Six agencies expelled from The Property Ombudsman
Gerry Fitzjohn, TPO Chairman, warns that expelled agents can be banned from carrying out agency business.
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Features
New-home happiness skids off the tracks
The Property Ombudsman (TPO) Katrine Sporle, reviewed a complaint from buyers about the information in the local authority search, which, they believed, contained misleading information about the proximity of a proposed high-speed railway to the property.
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Features
Poor communication can cost…
A tenant who was a serial late-payer, caused a complaint from the guarantor over the lack of communication about rental arrears. Katrine Sporle, The Property Ombudsman, discovered that the issue had arisen because of an unchecked box on the agreement.
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Latest property news
7 agents expelled by ombudsman over unpaid fines of £112,257
Seven estate and letting agents have been expelled from membership of The Property Ombudsman (TPO) after failing to comply with parts of the TPO Codes of Practice.
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Features
A tenant’s home is, indeed, their ‘castle’
Tenants said they had felt vulnerable when a contractor entered their home without their knowledge or agreement. Katrine Sporle, The Property Ombudsman, discovered that the same issue had arisen a few years earlier, but the agents had not improved their processes.
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Latest property news
Agent fined £3k after a tenacious Local Authority wins case
The agent had ‘inadequate redress membership’ with The Property Ombudsman.
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Latest property news
Norfolk estate agency criticised by industry ombudsman after sale falls through
Vendor is awarded £700 in compensation after Williams' Way is criticised for 'lack of diligence' when checking buyers' finances.
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