While water from a leak flowed, driving the leaseholder potty, communication with the managing agent barely trickled,” says Katrine Sporle, The Property Ombudsman.
Read MoreAbiding by the rules when offering a promotional commission fee
“When an estate agent offers a promotional commission fee they must ensure that they must themselves abide by the terms of the offer and the TPO Code of Practice,” Katrine Sporle, The…
Read MoreProperty Ombudsman expels record seven members in one month
The Property Ombudsman (TPO) has expelled seven member agents, which is believed to be the largest number kicked out of its scheme in a single month since the organisation was established in…
Read MoreRight to refund
"A buyer paid a reservation deposit and a buyer’s premium but the sale did not go ahead, so should the agent repay the fees? Katrine Sporle, The Property Ombudsman supported the claim…
Read More‘Redress in the property sector is not broken’, says ombudsman Katrine Sporle
The Property Ombudsman (TPO) has been resolving consumer disputes with property agents for 27 years. Now the Government has launched a consultation that could lead to a single ombudsman for the whole…
Read MoreCase study: when a sole agency agreement stood despite customer complaint
COMPLAINT A case that The Property Ombudsman was asked to review came from a seller concerning the agent’s estate agency agreement. The seller believed that the terms and conditions within the agreement,…
Read MoreTPO pushes back against government plans for whole-sector ombudsman
The Property Ombudsman believes the industry should have separate redress schemes for the social and private halves.
Read MoreHow long should it take to fix a window?
"Was a damaged window frame the result of poor maintenance or was the window cleaning contractor being framed?" asks Katrine Sporle, The Property Ombudsman.
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