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TDS eviction mediation service launches for landlords and tenants

Service is to charge £150 to help landlord and tenants mediate over rent arrears during the Covid crisis as the August 23rd eviction ban lifting looms.

The Negotiator


A new service has launched to help resolve rent arrears issues between tenants and landlords and help reduce the volume of possession claims going through the courts.

TDS Resolution has been launched by The Dispute Service (TDS) and is endorsed by the National Residential Landlords Association (NRLA), and has been developed in response to some of the measures put in place to protect tenants during the Covid outbreak.

Until August 23rd, landlords are not allowed to evict tenants, a government ruling introduced as part of emergency coronavirus legislation in March, that has since been extended.

In May, research by the Resolution Foundation found that one in eight private tenants may have fallen behind with rent since the pandemic began and, in some cases, have stopped paying what they owe completely. However, landlords are now unable to take legal action.

Link to Lifetime Deposits featureTDS Chief Executive Steve Harriott (left) says: “In a world where some tenants are in arrears, we felt a service that would bring tenants and landlords together to help negotiate a rent repayment plan would be of real value.

“Our experienced and skilled team already provides a fair and impartial adjudication process for disputes that arise over the tenancy deposits we protect. We deal with around 20,000 disputes a year across the UK and quite often we can resolve up to 40 per cent of these each month by using our telephone-based early resolution service.

“We’re excited to be launching this service, which we’re sure will help landlords and tenants find a mutually agreeable way to deal with the tenant’s rent arrears, rather than pursuing the costly and time-consuming route of court.”

TDS Resolution is charging a fee of £150 plus VAT for landlords for the full service, but the initial contact with the tenant is free of charge.


July 16, 2020

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