The Ombudsman Files
Cases reviewed and adjudicated by Lesley Horton of The Property Ombudsman Scheme (TPOS), highlighting issues of best practice for agents.
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The Ombudsman Files – Deposit registration failure leads to landlord compensation
A case concerning a dispute between a landlord and letting agent over the handling of a tenancy deposit results in huge compensation pay out.
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The Ombudsman Files – Seller complains about uncontactable agent
A complaint was made to The Property Ombudsman about an online agent who failed to respond to a vendor for 10 months.
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The Ombudsman Files – Misinformation in property survey leads to buyer dispute
The Property Ombudsman investigates a claim brought by a buyer who found that the windows were single-glazed despite the property survey stating otherwise.
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The Ombudsman Files – missing EPC causes auction dispute
When an auctioneer failed to arrange an EPC for a property sold at auction, the buyer reached out to The Property Ombudsman to investigate.
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The Ombudsman Files – International students let down by letting agents
Ombudsman Lesley Horton investigates why a pair of international students weren't able to move into planned accommodation due to its poor condition.
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The Ombudsman Files – Leaseholder claims discrimination and disrepair
A leaseholder experiencing various agent communication and building issues, including broken lifts, brought their dispute to The Property Ombudsman.
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The Ombudsman Files – Vendor charged by two agents for property sale
The Property Ombudsman investigates a case where there is confusion over dual fees after a husband and wife viewed a property with different agents before buying.
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The Ombudsman Files – Agent ignores communication over refund
Interim Property Ombudsman, Lesley Horton, reviews a case where an agent stopped communicating with a buyer regarding the refund of a reservation fee.
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The Ombudsman Files – Reckless tenant referencing leaves landlord fuming
Rebecca Marsh examines the case of an agent's failure to disclose the results of referencing, which led to unpaid rent and a landlord claim.
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The Ombudsman Files – Ignored repairs and poor complaint handling
A case involving a landlord in dispute with a letting agent regarding repairs and gas safety checks is explained by Rebecca Marsh.
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