Many agents predict tough times ahead, says Adam Bernstein, as online platforms, waning consumer confidence, rising interest rates and a ban on letting fees create a perfect storm… but one man’s nightmare…

Warning! This article may make some letting agents slightly uncomfortable. A crimewave is about to happen, says Adam Walker and, in his opinion, is not based on a psychic premonition...

Traditional or online? Which agents will win the battle? The lines are blurring, says Andrea Kirkby and it’s service that is key in this changing, challenging market.

Tenants at a large build-to-rent development in Edinburgh are to be offered deposit-free renting via Canopy by estate agency Rettie & Co.

Caring, sharing, talking, doing – today’s successful agencies are focused on customer care, says Joanne Christie, but there’s more to it than asking them for a review!

Is the future of estate agency smaller? Or larger? Is it less ‘tech’ or more? James White, founder of Belong, says we need to appeal to clients who want a better service.

"One of my larger clients has just dis-instructed themselves from 131 let-only properties that used to bring in fee income of £50,000 per annum. They’ve been planning this for three years and…

The Negotiator Lifetime Achievement Award 2017 was presented to John Hards FRICS, FARLA, former Managing Director, Countrywide Residential Lettings, now Managing Director at AskJohnHards. Here is his story.