Leaving a lovely surprise for new tenants or owners can be a useful touch in retaining customer loyalty, says Andrea Kirkby, but love is not all you need...

"Negative press is seriously damaging estate agency, says Adam Walker, but who will defend us? Agents continue to take the blame for everyone’s frustration with the market."

Sheila Manchester speaks to Stuart Pender, Chief Executive, Lomond Capital.

A year has passed since we won the title of Lettings Agency of the Year (12+ branches) at the Negotiator Awards – and what a year it has been! We’ve expanded into…

Finding the right people for your agency can be a challenge, says Andrea Kirkby, but the experts have some good advice.

People dislike estate agents, says Paula Higgins, CEO, Homeowners Alliance, but come on, let’s talk about how that could change!

Two brave figures in the residential sales industry predict that the traditional high street estate agency could disappear in the next five to ten years.

The Negotiator Awards Lifetime Achievement Award 2016 was presented to Frances Burkinshaw, who received a standing ovation from all 740 guests. Here’s her story.

With a new Government focus on first time buyers, Matt Dendle says “Modernise now to make sure you’ll be able to navigate the rush!”

While some take fright and sell up in uncertain times, says Sheila Manchester, bolder souls build business in their quest for success.