North West London estate agency Benjamin Stevens says its experiment with hubs has been a success and the company is now moving to expand the network with national ambitions.
It has a head office branch in Edgware and a second traditional branch in Bushey but has spent the past 15 months opening two hubs covering Harrow and Wembley, and Luton.
These have proved a success, and MD Steve Wayne (pictured, below) has now opened a third hub serving Camden in central London, with more planned later this year. He claims that eventually his agency will cover the whole of London and beyond.
“The industry is shifting, and established agencies need to move with the times, or get left behind. The future appears to be the hub,” he says.
His hubs, which are in serviced offices, each cover an area of ten miles’ radius and are staffed by commission-only but employed Benjamin Stevens Partner Agents who work both in the hubs and at home.
“It allows them flexibility, a better work life balance and the freedom to focus on the local areas they know best,” says Wayne.
“It increases levels of customer service as agents must go to the clients rather than the other way around.”
Agents working under the Benjamin Stevens brand get round-the-clock access to its marketing tools, operating systems, administrative support, training and knowledge. There are no set up costs or monthly fees.
“If this model continues to work successfully as it has been, then it’s possible Benjamin Stevens could become a national brand, but the processed won’t be rushed.
“The key is to make sure that each hub is successful and profitable before moving on to the next.”
Wayne says he is recruiting Partner Agents with a variety of backgrounds including from well-established corporates.