Mentoring
Advice and inspiration from leading industry trainers and experts to aid professional development and best practice in estate and letting agency.
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Time to delegate?
As owner of the business, I have to fulfil the role of both valuer and team leader. This is is extremely challenging... Any thoughts?
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The art of human to human interaction
" I wonder if you can give me a few tips on how I might coach my team to a higher standard in communication skills?”
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Programming your team to manage their time
"My staff work hard, but not always in the most organised fashion... I feel they could be more productive if they understood how to manage their time more effectively. Any thoughts are welcome.”
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How to motivate your buyers and sellers
"The market has dramatically changed in our area... How can we get some activity going as we head into 2018?”
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Time to sell
"I listen to my team dealing with customer enquiries and it has dawned on me that there is very little ‘selling’ going on. Help!"
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Six key stages to an effective phone-out call
"My staff tend to fire emails at their applicants when new properties come onto the market but I am keen for them to actually pick up the phone...."
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How to survive in today’s low-instruction market
"With a decreasing number of instructions coming onto the market, we are finding it harder than ever to maintain and increase stock numbers..."
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Winning the business
"There are already too many agents in our town; we now have ‘online’ businesses creeping in. We get a fair few valuations but don’t always win the business. Advice appreciated."
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Confidence versus arrogance
"The most experienced person in my team treads a fine line between confidence and arrogance. How can I make sure he stays the right side of that line?"
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Time to review what is really happening in your business
"The market remains very mixed where we are. Brexit and elections don’t help! Any tips on making the best of a potentially challenging remainder of 2017?"
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