Mentoring
Advice and inspiration from leading industry trainers and experts to aid professional development and best practice in estate and letting agency.
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Creating a good first impression
"We are in need of more listings, but with strong local competition, fees are under huge pressure. We need to present an impressive image and back it up – but how?"
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Standing out from the crowd
"Stock is still a massive problem – can you suggest how we might increase our success in this area of our business?"
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Is it worth going in for awards?
“I am thinking of entering for an industry award, as it would help us stand out from the crowd. Do you consider this to be a worthwhile use of time?”
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Making the best of your staff
"Despite the challenging market, we are keen to be the market leaders in our town by the end of this year. Any tips for us to achieve that objective?"
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Commission schemes
"I want to ensure our negotiators are hungry for spotting and converting every possible business opportunity. Is incentivising through commission the answer?"
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Challenging times for agents
"With 40 per cent fewer properties on the market for sale now than last year, how do we deal with the challenge of low stock?"
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Customer loyalty
"Client sometimes fails to come back to us when they are ready to move again. Any thoughts on how we might improve customer loyalty?"
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Maintaining clients
"We have been trading successfully for many years but things get progressively tougher as more agents open. How can we avoid losing previous customers and clients to new competitors?"
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Embracing change and competition
“I need to get my teams to recognise the threat from competitors and up their game, but I sense reluctance and complacency. Any thoughts welcome!”
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