Mentoring
Advice and inspiration from leading industry trainers and experts to aid professional development and best practice in estate and letting agency.
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Effective communication
"I am constantly frustrated by my staff failing to listen properly – not just to me but to customers and clients too. Tips on resolving this issue would be welcome."
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Time management
"I am struggling with the volume of my workload and I have noticed that my staff are too. We are really not managing our time very well. What can I do?"
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Practice makes perfect
"The market is tightening up just a little and we need to ensure we do not lose momentum and market share to our competitors. Any ideas to give us an edge?"
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Property doctor: how to refocus a team
I am aware that my team has slipped back into order-taking and cutting corners when dealing with new applicants. I believe that old-fashioned customer service and sales skills still play...
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Time management for survival and success
"I’m reluctant to hire new staff and want to control costs, but I don’t want my team under unnecessary pressure. Any thoughts?"
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Open house viewings
"I have noticed some of my competitors hosting ‘open house viewings’. I would like to try to do the same but have no idea of the best way to go about them. Can you help?"
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Managing client expectations
“Many of our vendor clients seem to have their expectations raised about the price they will achieve or the likely speed of the sale. I would welcome your thoughts on how we might combat this.”
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Overcoming objections
"I am concerned about how my sales staff handle customers’ objections. I intend to run a training session with them – what should I include?"
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Vetting new applicants
"My staff members are not finding out enough about newly registering applicants and not e ffectively sorting the ‘wheat from the cha ff’. I’m keen to train them in this skill area. Tips please!"
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Handling fee enquiries
"We miss opportunities and fail to convert some enquiries into market appraisals. I’d like to give my staff some pointers on this. Can you help?"
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