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Resources

Using tenant deposits

Christopher Hamer, The Property Ombudsman

Over the years, I have received a number of complaints about agents, often instructed on a tenant find only basis, who have not forwarded the tenant’s deposit to the landlord, as they…

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Qualification = quality

Andrea Kirkby

Twenty years ago, most estate agents – apart from chartered surveyors – were unqualified. They joined an office straight from school and learned on the job. Then, in 2007 the National Federation…

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Does your company offer property apprenticeships?

The Building Futures Group, (previously Asset Skills, CSSA and FMA), already a key training provider for the property and housing sector, works in consultation with employers to offer a successful property apprenticeships…

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Death of a tenant

Christopher Hamer, The Property Ombudsman

A number of queries have been referred to my office in recent months by landlords, with the unfortunate situation that their tenant had died during the tenancy. As landlords they were unsure…

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Not happy, not paying!

Chris Hamer, The Property Ombudsman

Chris Hamer (left), The Property Ombudsman, discusses agents, commission fees and legal action. A feature of many sales complaints referred to me is the seller’s belief that the commission fee should be…

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Guide to cancellation of contract regulations

Christopher Hamer, The Property Ombudsman
Ombudsman image

THE CANCELLATION OF Contract Regulations (CCRs) came into force in October 2008, but there is still a lack of understanding of their implications. Trading Standards enforce the regulations and any offence carries a…

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Letting a home that is For Sale

Christopher Hamer, The Property Ombudsman

Early warning? When do you tell the tenant that the landlord is selling the property? Chris Hamer, the Property Ombudsman, advises.

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Hunter or farmer business types? What kind is yours?

Philip Bowden

In today’s market getting a good number of market appraisals is key to a successful estate and letting agency business. Agencies that do not generate enough market appraisals will eventually find themselves in trouble further down…

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