Resources

Articles and features of practical use to estate and letting agents covering redress, compliance, education and training.

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    Inspirational leadership in tough times

    "I run a three-office independent estate agency. I’m conscious that my staff looks to me for leadership through this sticky patch. Any tips?"

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    Working as a team

    "I run an independent estate agency and have got closer to the coalface as my team is finding things tough. They are working hard but as a group of individuals...

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  • Resources

    How to deal with racist landlords

    There are numerous potential issues around discrimination, says Frances Burkinshaw, you need to recognise them – rapidly.

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    Agent ‘trustability’

    "I am well aware of the importance of building trust to win a client’s business, it is an essential element in their decision making, but how can I coach my staff to be better ‘trust builders’?"

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    Resources

    Big headlines slow sales

    Designs On Property tracks and summarises the property indices. Kate Faulkner says, “Worrying headlines about huge job losses, coupled with little change to income versus inflation, people can be easily spooked and decide to ‘stay put’.

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    People buy people

    "I think my staff really need to raise their game in their interactions with clients and customers. This is an absolutely key area where we can be different..."

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    Resources

    Finger on the pulse of property prices in Q1.

    Designs on Property tracks and summarises the property indices. Kate Faulkner says, “The agent who is able to reassure the seller that they know exactly what’s happening in their local market is the one who is likely to win the instruction.”

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    Resources

    Mindfulness in business

    "Grant me just a single ‘if only’ and I would probably be a billionaire by now.” says Adam Walker, but let’s not drown in a sea of regret and disappointment about the past, live in the today!"

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    Mind the ‘training gap’

    "I need to get the best out of my staff to make the most of all our opportunities. I‘m guilty of throwing them in at the deep end. Any advice appreciated!"

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    Resources

    Cold snap decisions

    Lessons learnt following the Beast from the East? How did you – and your landlord and tenant clients – fare during the UK’s worst weather for decades? says Frances Burkinshaw

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