Resources
Articles and features of practical use to estate and letting agents covering redress, compliance, education and training.
-
Working as a team
"I run an independent estate agency and have got closer to the coalface as my team is finding things tough. They are working hard but as a group of individuals...
Read More » -
How to deal with racist landlords
There are numerous potential issues around discrimination, says Frances Burkinshaw, you need to recognise them – rapidly.
Read More » -
Agent ‘trustability’
"I am well aware of the importance of building trust to win a client’s business, it is an essential element in their decision making, but how can I coach my staff to be better ‘trust builders’?"
Read More » -
Big headlines slow sales
Designs On Property tracks and summarises the property indices. Kate Faulkner says, “Worrying headlines about huge job losses, coupled with little change to income versus inflation, people can be easily spooked and decide to ‘stay put’.
Read More » -
People buy people
"I think my staff really need to raise their game in their interactions with clients and customers. This is an absolutely key area where we can be different..."
Read More » -
Finger on the pulse of property prices in Q1.
Designs on Property tracks and summarises the property indices. Kate Faulkner says, “The agent who is able to reassure the seller that they know exactly what’s happening in their local market is the one who is likely to win the instruction.”
Read More » -
Mindfulness in business
"Grant me just a single ‘if only’ and I would probably be a billionaire by now.” says Adam Walker, but let’s not drown in a sea of regret and disappointment about the past, live in the today!"
Read More » -
Mind the ‘training gap’
"I need to get the best out of my staff to make the most of all our opportunities. I‘m guilty of throwing them in at the deep end. Any advice appreciated!"
Read More » -
Cold snap decisions
Lessons learnt following the Beast from the East? How did you – and your landlord and tenant clients – fare during the UK’s worst weather for decades? says Frances Burkinshaw
Read More » -
‘Service over software’
“It is clear that 2018 is not going to be easy and I am aware I need to ensure my team are prepared for the battle ahead. Your thoughts would be welcome!”
Read More »
