Resources
Articles and features of practical use to estate and letting agents covering redress, compliance, education and training.
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Is your lettings business fit for purpose?
“I am conscious that with current and imminent challenges to our lettings business, 2019 may not be a barrel of laughs. Your thoughts would be appreciated!”
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Unmasking the money launderers
Money laundering doesn't just affect upmarket estate agents selling expensive London properties, says HMRC chief Simon York, as criminals target property in all parts of the UK to launder their dirty cash.
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Comment: the property industry needs to do more
The Government’s Flag It Up campaign has made it clear that estate agents need to be equip themselves to spot the ‘red flags’ of attempted money laundering and report suspicious activity.
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Training part-time staff to carry out viewings
‘I am conscious that I have failed to train some part-time staff. One even had a doze in the garden while the buyers toured the house. Tips appreciated!’
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Anti-money laundering – comply or die!
Just checking can save your business! Recent legal cases on conveyancing fraud and Anti-money laundering (AML) compliance suggest that you take AML compliance very seriously.
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Maintaining positive relationships with vendors
"The market has slowed in terms of sales activity and we are experiencing vendor clients getting edgy and disgruntled about lack of viewings. What is the best way to deal with this issue?"
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Building trust and achieving rapport with clients
"My staff work hard but they are not great at the softer side of building relationships with customers and clients. I would like to guide them to be better in that area. Any tips appreciated!”
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The value of self-awareness
"I own an independent estate agency. With stock so hard to come by, I’m conscious that I and my other valuers need to up our game. Our conversion rate is disappointing. Where do valuers go wrong in their approach and how can they improve? "
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Understanding the client journey
We are desperately short of stock and as a result we are, of course, also running behind target in terms of sales. Your help would be truly appreciated!
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Avoiding business ‘divorce’
Divorce is a terrible thing. All marriages start with high hopes of eternal happiness and yet, says Adam Walker, decades later, half of all marriages end in divorce. Business ‘divorce’ is even worse.
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