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Agencies & People

Sequence lettings branch in hot water over treatment of tenant

Mother and student Kirstyn Wellman claims staff from a Merseyside office gave her harsh advice when she complained about collapsed ceiling.

Nigel Lewis


A 25-year-old student and mum whose ceiling fell down while she was dressing her daughter has complained that her letting agency told her to ‘stop being a drama queen’ when she contacted one of its staff about the incident.

Kirstyn Wellman claims a member of the property management team at Sequence agency Jones & Chapman’s Letting Support Centre told her on the phone that “it’s only paint flakes”, something the company has not commented on.

The part-time sports science student, who pays £475 a week for a three-bedroom house in the Wallasey area of the city, claims the mess has yet to be cleared up by the Sequence agency.

“The ceiling just completely came down. It cut both of us, her head and her back was cut – luckily I shielded most of it from her, as I was standing over her,” she told The Mirror.

“At the time I panicked as I thought the entire ceiling was going to come down. I grabbed her and threw her into the next room on to my bed because I didn’t know what was happening. I feared for her life.”

Wellman also says she was forced to move to a local bed and breakfast because she feared further plaster falls from the ceiling. These proved well founded when more material fell off the wall several days later.

The mother also claims two other problems at her rented home haven’t been properly addressed either, including a hole in the bathroom ceiling and a faulty boiler.

A spokesperson from Jones & Chapman said: “”We always take matters like this extremely seriously and work with our landlords to rectify them as soon as possible.”

August 13, 2019

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