Home » Tag Archives: Ombudsman Services

Tag Archives: Ombudsman Services

Naming and shaming

The Negotiator
PRS logo

All agents must, by law, register with one of the three approved property redress schemes – and the system has just been strengthened, so read on.

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Is the customer always right?

Joanne Christie
Agent not wrong image

Redress schemes exist to safeguard consumer rights, but, says Joanne Christie, the agent is not, you’ll be pleased to hear, always in the wrong.

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Are redress schemes working?

The Negotiator

The ‘regulation lite’ system brought in by the Government for sales and lettings agents got cheers all round in 2014. But does it still deliver? Nigel Lewis reports.

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