TPO
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Regulation & Law
Time to sort out the ‘material information’ mess urges TPO
Ombudsman Lesley Horton says Government reforms announced this week must finally clarify what info vendors and agents need to provide prior to an offer being made.
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Associations & Bodies
TPO reveals ‘with great sadness’ death of Gerry Fitzjohn
Former colleagues have lauded 'a truly great' man who served the TPO organisation for over 20 years while also working as an estate agent.
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The Ombudsman Files
‘No refunds’ – a request to repay a reservation fee is denied
The Property Ombudsman, Rebecca Marsh, adjudicates on a dispute over a reservation fee for a house at auction.
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The Ombudsman Files
Who earned the commission?
The Property Ombudsman, Rebecca Marsh, settles a case between two agents claiming commission on a sale.
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Latest property news
Surveyor and letting agency expelled from The Property Ombudsman
Ombudsman Rebecca Marsh says despite the latest transgressions the number of agents being referred to the Compliance Committee is on the wane.
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The Ombudsman Files
Who pays the lawyers?
Rebecca Marsh, The Property Ombudsman, deliberates on a case between leaseholders and an estate and management company over a dispute over residents’ voting rights.
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The Ombudsman Files
F or G – it’s flipping cold!
The Property Ombudsman, Rebecca Marsh investigates a tenant’s complaint against a letting agent, regarding EPC rating of a property.
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The Ombudsman Files
Pressure selling dispute
The Property Ombudsman, Rebecca Marsh decides whether a quick-sale agent was behaving as fairly as the code requires.
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Latest property news
Complaints about property firms rise by 15% TPO figures show
Rebecca Marsh of the redress scheme says it nevertheless reduced the number making it to formal complaint stage via early resolution and intervention.
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The Ombudsman Files
No deposit? No thanks…
Rebecca Marsh adjudicates on a case where a ‘No Deposit Option’ wasn’t considered the best option for a landlord, when a tenancy went bad.
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