TPO
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Latest property news
Agent warns industry after battling TPO and landlord over disputed arrears
Phil Jones claims TPO judgement will encourage more landlords to claim compensation from agents if tenants fall into rent arrears after a property is handed back.
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The shadow of Grenfell
Rebecca Marsh, The Property Ombudsman, investigates a complaint over the selling a high-rise building with cladding issues.
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The Property Ombudsman files – Anxiety at auction
Going once, going twice, going to Rebecca Marsh, The Property Ombudsman, to sort out an argument over an auction fee.
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Latest property news
Complaints about estate agents jumped by a third in 2020, says TPO
Ombudsman says part of the reason is that its new complaints portal makes it easier to make contact and begin process.
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Latest property news
HAVE YOUR SAY: RICS consultation opens on tougher block management code
RICS says new rules will weed out rogue managing agents and increase professionalism within the sector.
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The neighbour from hell
Rebecca Marsh, The Property Ombudsman, considers a case of alleged misrepresentation of a property with a troublesome next-door neighbour.
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Latest property news
‘Marie Celeste’ estate agency expelled by TPO and kicked off Companies House
Ivory & Hatton still has a swish website but all other signs of business activity are missing including a working telephone number.
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Latest property news
Dispute platform to name and shame industry’s worst customer service
Resolver, which processes nearly 900,000 disputes across multiple business sectors including property, will publish report later this year.
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Latest property news
TPO reveals latest rogue agents excluded from its redress scheme
Ombudsman reveals seven agents almost all of which have ceased trading including one which is now being probed by The Insolvency Service.
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Latest property news
Stags asked to make selling fees clearer after complaint
Leading West Country agents agrees to make mandatory fees and 'plus VAT' clearer to potential customers.
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