Should an agent have mentioned that the house being sold had a timber-frame structure? The Property Ombudsman Rebecca Marsh considered the question.
Read MoreThe case of the Covid cover charge
The Property Ombudsman, Rebecca Marsh, addresses a complaint about an agent deducting money from the rent to cover the costs of Covid.
Read MoreTPO expels three agents for non-payment of awards to landlords
Agents in Slough, Leicester and Wales are kicked off the scheme and are no longer able to trade without redress, although two appear to have 'phoenixed' under new names.
Read More‘Unfair’ redress system for dual fee disputes must be reformed, says agent
London agency Brian Cox is unhappy after being told to return an £8,000 fee even though competitor could not prove it had passed on offer.
Read MorePaying twice
A seller contacted The Property Ombudsman worried that they were at risk of incurring a dual fee. Rebecca Marsh unpicks the case.
Read MoreNo sale, no fee – no way!
According to The Property Ombudsman, Rebecca Marsh, the seller may well have found their own buyer, but the agent was still entitled to their fee – well most of it, anyway.
Read MoreNo kidding?
When a landlord’s request for an inspection wasn’t followed up, it really got his goat… Rebecca Marsh, The Property Ombudsman adjudicates on the case that ensued.
Read MoreNew Code of Practice only three months away, says The Property Ombudsman
TPO policy lead Peter Habert tells meeting that new rules for estate agents, auctioneers and property guardians has been well received.
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