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Tag Archives: training

Challenging times for agents

Julian O'Dell
Customer service rating image

"With 40 per cent fewer properties on the market for sale now than last year, how do we deal with the challenge of low stock?"

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Adam Walker

The Negotiator
To Let board image

For 35 years I have viewed the burden of increasing regulation from the agent’s perspective. I’ve just been forced to look at it from the perspective of the tenant, says Adam Walker.

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Customer loyalty

Julian O'Dell
customer loyalty image

"Client sometimes fails to come back to us when they are ready to move again. Any thoughts on how we might improve customer loyalty?"

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Maintaining clients

Julian O'Dell
customer loyalty image

"We have been trading successfully for many years but things get progressively tougher as more agents open. How can we avoid losing previous customers and clients to new competitors?"

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Embracing change and competition

Julian O'Dell
The Dilemma image

“I need to get my teams to recognise the threat from competitors and up their game, but I sense reluctance and complacency. Any thoughts welcome!”

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Training for staff development

Andrea Kirkby
training with weights image

Estate agency is still a job where someone can walk out of sixth form college one day and be selling houses the next, with no formal qualifications or training required. Most agents,…

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Building businesses to protect your future

Julian O'Dell
angry landlord image

"It is crucial that we build a client base of managed landlords, to create a ‘drip’ of income over a long term period. How can we increase this element of our business?"

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How to win business

Julian O'Dell

"Instructions continue to be tough to come by and we are scrapping for them against competitors who continue to undercut on fees. Any tips on winning this particular ongoing battle?

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Measuring success

Julian O'Dell

"This may seem a strange question, compared to some that I have seen you answer, but I would like to know how well my business is actually doing!"

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Fit for the job?

PROPERTYdrum

For most people buying a property is the single largest transaction that they will ever make. It is an exciting time but it can be stressful for too – for all parties…

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