training
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Mentoring
It’s good to talk
Some are feeling the stress more than others and when someone stops talking, that’s a warning signal, says Nathan Emerson.
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Features
Hindsight is a wonderful thing
The Government has tried to help most groups of people, says Frances Burkinshaw, perhaps some things would have been dealt with differently had we previously known about this virus.
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Features
We mustn’t let COVID-19 affect training!
As regular readers of The Negotiator will know, says Frances Burkinshaw, I am a great proponent of specialised training for letting agents and landlords, however…
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COVID-19 support
Furlough and training?
Charlotte Jeffrey-Campbell, Director, The Able Agent, says, “We have had a number of questions relating to furlough and training, what does it all mean?”
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Mentoring
Closing techniques for timid sales people
"My hardworking team does a good job of building relationships with customers, but they lack a sales edge and seem reluctant to actually ask for the business."
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Resources
Getting ready for RoPA
Rumour or reality, agents can’t ignore the possibility of a mandatory property qualification, says Lisa Isaacs. We answer your most-asked RoPA questions.
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Resources
Landlords, tenants, rookie agents… worries and truths
Lettings is not just about winning an instruction. Nor is it just about finding tenant. There is much more to it than that – and Frances Burkinshaw is worried.
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Mentoring
Coaching the team
"The market is very challenging in my patch and our residential income is worryingly down. I don’t want to make staff redundant but I may have to if things do not improve..."
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Features
Business with benefits: belong to an industry body
It can be a lonely world out there if you are an independent estate and/or letting agent. Richard Reed explores how the industry organisations can help your business.
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