training
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Mentoring
Coaching the team
"The market is very challenging in my patch and our residential income is worryingly down. I don’t want to make staff redundant but I may have to if things do not improve..."
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Features
Business with benefits: belong to an industry body
It can be a lonely world out there if you are an independent estate and/or letting agent. Richard Reed explores how the industry organisations can help your business.
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Features
The benefits of belonging
Every industry has its professional bodies, but, says Andrea Kirkby, how much do they do for their members and do their buyers, sellers, landlords and tenants see the value of that membership?
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Features
How to squeeze more out of your portals subs
Are you exploiting the full range of services offered by the property portals? Lisa Isaacs discovers a wealth of analysis, support and training offered to agents.
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Mentoring
Agent ‘trustability’
"I am well aware of the importance of building trust to win a client’s business, it is an essential element in their decision making, but how can I coach my staff to be better ‘trust builders’?"
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Adam Walker
Reputational Damage
"Every year, over 200,000 students rent a house for the first time. For most, says Adam Walker, it is their first experience of dealing with a letting agent and all too often their experience is a bad one."
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Mentoring
Mind the ‘training gap’
"I need to get the best out of my staff to make the most of all our opportunities. I‘m guilty of throwing them in at the deep end. Any advice appreciated!"
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Resources
Cold snap decisions
Lessons learnt following the Beast from the East? How did you – and your landlord and tenant clients – fare during the UK’s worst weather for decades? says Frances Burkinshaw
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Mentoring
‘Service over software’
“It is clear that 2018 is not going to be easy and I am aware I need to ensure my team are prepared for the battle ahead. Your thoughts would be welcome!”
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Mentoring
Time to delegate?
As owner of the business, I have to fulfil the role of both valuer and team leader. This is is extremely challenging... Any thoughts?
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