training
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Mentoring
Customer loyalty
"Client sometimes fails to come back to us when they are ready to move again. Any thoughts on how we might improve customer loyalty?"
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Mentoring
Maintaining clients
"We have been trading successfully for many years but things get progressively tougher as more agents open. How can we avoid losing previous customers and clients to new competitors?"
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Mentoring
Embracing change and competition
“I need to get my teams to recognise the threat from competitors and up their game, but I sense reluctance and complacency. Any thoughts welcome!”
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Resources
Training for staff development
If you want to build up value in your business, invest in your staff, says Andrea Kirkby.
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Mentoring
Building businesses to protect your future
"It is crucial that we build a client base of managed landlords, to create a ‘drip’ of income over a long term period. How can we increase this element of our business?"
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Mentoring
How to win business
"Instructions continue to be tough to come by and we are scrapping for them against competitors who continue to undercut on fees. Any tips on winning this particular ongoing battle?
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Mentoring
Measuring success
"This may seem a strange question, compared to some that I have seen you answer, but I would like to know how well my business is actually doing!"
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Mentoring
Fit for the job?
New Year… new challenge! Is your team ready or is it time to invest in training… asks Marc Da Silva.
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Mentoring
Time management for survival and success
"I’m reluctant to hire new staff and want to control costs, but I don’t want my team under unnecessary pressure. Any thoughts?"
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Features
Bored Meetings
Philip Bowden asks, do your sales meetings inspire real action? They should!
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