Spicerhaart Group centralises lettings operation including compliance

Large estate agency group says all operations and compliance 'enabling lettings and property management specialists to get on with their job'.

Spicerhaart Lettings Operations team

Spicerhaart has established a remote operations team (main picture) responsible for all operational systems and procedures, as well as compliance as it moves to give property management an equal footing to residential lettings.

Remotely based from Cardiff to Colchester and Birmingham to Brighton the new team is part of a recently announced wider restructure and brings in additional home-working Partners.


Kelly-Anne Flynn, Spicerhaart Operations Director, says: “What we’re doing is different to other large lettings businesses, centralising our operations and compliance, enabling our lettings and property management specialists to get on with their job.

Kelly-Anne Flynn, Spicerhaart
Kelly-Anne Flynn, Spicerhaart

“We’re already seeing the fruits of our labour and are getting excellent results.

“A fully remote Operations team means that we have been able to attract some of the best quality talent and are agile enough to be in amongst our network, identifying challenges and opportunities from the coal face.”

And she adds: “Our Operations team has been designed to provide unparalleled support to our new Lettings and Property Management structure; from providing legal guidance, compliance support and implementing new processes and procedures, to ensuring our systems and external partnerships are aligned with our strategic objectives and ambitious growth plans.

“Centralising this support has enabled our Lettings and Property Management specialists to focus on providing the best service to our customers and we are already seeing some record-breaking results.”


Satwant Basi, Spicerhaart Lettings Managing Director, adds: “Our Operations Team is the glue that binds everything together.

Satwant Basi, Spicerhaart
Satwant Basi, Spicerhaart

“They are people with industry and subject matter experience, working in innovative ways to move our business forward.

“They have made exceptional progress as we continue towards achieving our ambitious target of 50,000 managed units.

 “As well as investing substantially in our teams and our IT systems we will also be appointing new leaders to help further develop our business. We want to be the employer of choice.”

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