Resources
Articles and features of practical use to estate and letting agents covering redress, compliance, education and training.
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The shadow of Grenfell
Rebecca Marsh, The Property Ombudsman, investigates a complaint over the selling a high-rise building with cladding issues.
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Proptechman!
Is it a bird, is it a plane? No it’s Nathan Emerson! This month Nathan urges us to recognise what has helped us through the pandemic crisis and embrace it.
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The Property Ombudsman files – Anxiety at auction
Going once, going twice, going to Rebecca Marsh, The Property Ombudsman, to sort out an argument over an auction fee.
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When you’re smiling…
Taken back to a memory of himself as a young negotiator, by the plight of a struggling client, Nathan Emerson recounts the tale of a door slammed in his miserable face…
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The neighbour from hell
Rebecca Marsh, The Property Ombudsman, considers a case of alleged misrepresentation of a property with a troublesome next-door neighbour.
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Stop, look, reflect, and celebrate!
As we come out of the pandemic with an industry not only intact, but possibly stronger, we have a lot to be proud of, says Nathan Emerson.
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Criminal negligence
The Property Ombudsman, Rebecca Marsh reviews the case of an agent who failed to weed out some very dodgy tenants.
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You’ve never had it so good…
But is it a ‘false dawn’? Nathan Emerson reminds us all that the good times don’t last and you need to plan ahead.
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Timber!?
Should an agent have mentioned that the house being sold had a timber-frame structure? The Property Ombudsman Rebecca Marsh considered the question.
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Don’t stick to the routine
Nathan Emerson recounts the story of an impromptu training session at an agency, which taught the staff to understand… their training!
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