Resources
Articles and features of practical use to estate and letting agents covering redress, compliance, education and training.
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The Three Marketeers
‘All for one and one for all!’ As a marketing slogan, says Nathan Emerson, that might be a little too much about ‘me’ and not about what we can do for you.
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The case of the leaky loo
When a water bill for £1500 landed on a tenant’s doormat, trouble began. The Property Ombudsman, Rebecca Marsh, adjudicates.
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When is an HMO not an HMO?
...when it hasn’t got a licence. The Property Ombudsman, Katrine Sporle, adjudicates on a case of inaccurate property description.
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You can’t judge a book by its cover
There isn’t much ‘peace in our time’ for busy agents in this extraordinary boom, but, says Nathan Emerson, you must still spend time on your clients.
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Where’s my deposit?
Katrine Sporle, The Property Ombudsman, adjudicates on a case of the non-return of an ‘unprotected’ deposit.
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Is your business reactive or proactive?
It’s a frantically busy time for agents right now. Great, says Nathan Emerson – but don’t trample your vendors in the rush to complete a sale…
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The right job for the right person
There’s a role in every business that only one person can do, says Nathan Emerson. Make sure that someone is you!
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Looking back and moving forward
Property Ombudsman, Katrine Sporle looks back at how the property redress sector has changed during her five-year term and what she believes the future looks like for agents and her successor, Rebecca Marsh.
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The sign, the wait and the wardrobe
Katrine Sporle of The Property Ombudsman reviews two cases of agents who, their clients alleged, let them down, during selling and buying.
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Stop and think
We’re back to work, but for most it’s certainly not ‘business as usual’. If you find you don’t have time to even think, now is the time to stop – and do exactly that, says Nathan Emerson.
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