A tenant who was a serial late-payer, caused a complaint from the guarantor over the lack of communication about rental arrears. Katrine Sporle, The Property Ombudsman, discovered that the issue had arisen…

Tenants said they had felt vulnerable when a contractor entered their home without their knowledge or agreement. Katrine Sporle, The Property Ombudsman, discovered that the same issue had arisen a few years…

"Landlords complained that the agent used a deposit as rental payment. Further rent payments were missed and eventually the landlords won a possession order. However, says Katrine Sporle, The Property Ombudsman, they…

A tenant was unhappy about various matters, primarily that the agent ‘lied’ about the nightclubs near the property...

Referral fees fall under Government scrutiny but maybe offering the opportunity to improve the practice of charging referral fees by increasing transparency.

"A landlord, who wanted to sell his rental property, complained to The Property Ombudsman about two issues: the estate agent’s viewing arrangements and their financial evaluation of the buyer, reports Katrine Sporle,…

"A landlord was concerned about the referencing of one particular tenant. He believed that the application was likely to be fraudulent and sought compensation from the agent, reports Katrine Sporle, The Property…

"A property was advertised as a four-bedroomed house, but when a buyer progressed the sale, they discovered that the new extension didn't meet the building regulations." Katrine Sporle, TPO, reviews.