Resources
Articles and features of practical use to estate and letting agents covering redress, compliance, education and training.
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Industry partnership launches letting agent courses
Tenancy Deposit Scheme and Inventory Hive have joined forces to provide two brand new industry training courses for lettings professionals.
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Huge uptake in property qualifications, reports Propertymark
As Covid restrictions ease, Propertymark are reporting a surge in estate and letting agent professionals seeking property qualifications.
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The case of the Covid cover charge
The Property Ombudsman, Rebecca Marsh, addresses a complaint about an agent deducting money from the rent to cover the costs of Covid.
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New course means agents can make thousands from home staging
The Home Staging Association has launched a new accredited course to teach estate agents about the financial benefits of professionally stage properties.
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Paying twice
A seller contacted The Property Ombudsman worried that they were at risk of incurring a dual fee. Rebecca Marsh unpicks the case.
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Doctor, doctor…
Do you still get complaints despite your wonderful ‘bedside manner’? Maybe you’re just being too nice, says Nathan Emerson.
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No sale, no fee – no way!
According to The Property Ombudsman, Rebecca Marsh, the seller may well have found their own buyer, but the agent was still entitled to their fee – well most of it, anyway.
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It’s good to talk
Some are feeling the stress more than others and when someone stops talking, that’s a warning signal, says Nathan Emerson.
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No kidding?
When a landlord’s request for an inspection wasn’t followed up, it really got his goat… Rebecca Marsh, The Property Ombudsman adjudicates on the case that ensued.
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Sourcing an apprentice
If you’re constantly lamenting how hard it is to find good staff, this is the answer – get an apprentice, says Chris Stoker-Jones, of Catch22.
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