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The shadow of Grenfell

Rebecca Marsh
Link to The Property Ombudsman

Rebecca Marsh, The Property Ombudsman, investigates a complaint over the selling a high-rise building with cladding issues.

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Learning to live with Covid

Adam Walker
Link to Adam Walker

The pandemic is not over and risks still remain, especially for your staff. Adam Walker highlights some key Covid findings and suggests ways to protect your business.

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Keeping it real

The Negotiator
Link to Adam Walker

Holding on to new practices that have helped you through the pandemic may seem a good idea, but don’t lose the personal touch, says Adam Walker.

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When you’re smiling…

Nathan Emerson
Link to Mentoring feature

Taken back to a memory of himself as a young negotiator, by the plight of a struggling client, Nathan Emerson recounts the tale of a door slammed in his miserable face…

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The neighbour from hell

Rebecca Marsh
Link to The Property Ombudsman

Rebecca Marsh, The Property Ombudsman, considers a case of alleged misrepresentation of a property with a troublesome next-door neighbour.

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Stop, look, reflect, and celebrate!

Nathan Emerson
Link to Mentoring feature

As we come out of the pandemic with an industry not only intact, but possibly stronger, we have a lot to be proud of, says Nathan Emerson.

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Criminal negligence

Rebecca Marsh
Link to The Property Ombudsman

The Property Ombudsman, Rebecca Marsh reviews the case of an agent who failed to weed out some very dodgy tenants.

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