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Reputational Damage

Adam Walker
Students unpacking boxes image

"Every year, over 200,000 students rent a house for the first time. For most, says Adam Walker, it is their first experience of dealing with a letting agent and all too often…

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Cold snap decisions

Frances Burkinshaw
Snow on street image

Lessons learnt following the Beast from the East? How did you – and your landlord and tenant clients – fare during the UK’s worst weather for decades? says Frances Burkinshaw

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Finger on the pulse of property prices in Q1.

Kate Faulkner
Finger on the property pulse image

Designs on Property tracks and summarises the property indices. Kate Faulkner says, “The agent who is able to reassure the seller that they know exactly what’s happening in their local market is…

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How long should it take to fix a window?

Katrine Sporle
Window cleaner image

"Was a damaged window frame the result of poor maintenance or was the window cleaning contractor being framed?" asks Katrine Sporle, The Property Ombudsman.

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Mindfulness in business

Adam Walker
Business training message image

"Grant me just a single ‘if only’ and I would probably be a billionaire by now.” says Adam Walker, but let’s not drown in a sea of regret and disappointment about the…

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Conflict of interest

Katrine Sporle
Abandoned building project image

"Agreements, valuations and a conflict of interest – be careful where you stand when you are caught in the middle", says Katrine Sporle, The Property Ombudsman.

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Discrimination

Frances Burkinshaw
Equality image

When can we say “no” to applicants and when is it discrimination? Frances Burkinshaw cuts to the chase.

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