Resources
Articles and features of practical use to estate and letting agents covering redress, compliance, education and training.
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Where’s the garden gone?
The Property Ombudsman (TPO) received a complaint about a property being not quite as advertised, with a very late change of particulars. Katrine Sporle adjudicates.
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The wrong tenant… and no rent paid…
The Property Ombudsman Katrine Sporle reviews a complaint about an agent who let a property to someone other than the referenced tenant.
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The race is back on in the high street – sort of…
Boris waved the flag to open the property market starting gate… only, says Nathan Emerson, this time things are somewhat different!
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The agent who sold it too soon
Katrine Sporle of The Property Ombudsman (TPO) reviews a case of marketing without the seller’s consent.
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What have the Romans ever done for us?
Many readers will remember the famous Monty Python sketch from the Life of Brian, Nathan Emerson says that in years to come, we may well be discussing what the COVID-19 crisis did for us.
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Generating market appraisals
"Winning new instructions remains one of our biggest challenges. We struggle to persuade some owners to let us prepare a valuation. This maybe because they are already on the market... Your thoughts?"
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A complaint over the agent’s due diligence
The Property Ombudsman, Katrine Sporle, reviews a case brought by a landlord concerning an agent’s casual management of a tenant’s application.
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Effective people management
“Being the owner of an estate agency business is an ambition I finally fulfilled two years ago, but nobody had prepared me for how hard it is to get my staff to do things to my standards...
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Closing techniques for timid sales people
"My hardworking team does a good job of building relationships with customers, but they lack a sales edge and seem reluctant to actually ask for the business."
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Getting ready for RoPA
Rumour or reality, agents can’t ignore the possibility of a mandatory property qualification, says Lisa Isaacs. We answer your most-asked RoPA questions.
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