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Tag Archives: julian o’dell

Understanding the client journey

Julian O'Dell
Agent with clients image

We are desperately short of stock and as a result we are, of course, also running behind target in terms of sales. Your help would be truly appreciated!

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Working as a team

Julian O'Dell
Mick Jagger image

"I run an independent estate agency and have got closer to the coalface as my team is finding things tough.They are working hard but as a group of individuals rather than as…

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Agent ‘trustability’

Julian O'Dell
Trusting the agent image

"I am well aware of the importance of building trust to win a client’s business, it is an essential element in their decision making, but how can I coach my staff to…

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People buy people

Julian O'Dell
Working with ideas image

"I think my staff really need to raise their game in their interactions with clients and customers. This is an absolutely key area where we can be different..."

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Mind the ‘training gap’

Julian O'Dell
Staff training image

"I need to get the best out of my staff to make the most of all our opportunities. I‘m guilty of throwing them in at the deep end. Any advice appreciated!"

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‘Service over software’

Julian O'Dell
Customer service image

“It is clear that 2018 is not going to be easy and I am aware I need to ensure my team are prepared for the battle ahead. Your thoughts would be welcome!”

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Time to delegate?

Julian O'Dell
Delegation image

As owner of the business, I have to fulfil the role of both valuer and team leader. This is is extremely challenging... Any thoughts?

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