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Tag Archives: julian o’dell

People buy people

Julian O'Dell
Working with ideas image

"I think my staff really need to raise their game in their interactions with clients and customers. This is an absolutely key area where we can be different..."

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Mind the ‘training gap’

Julian O'Dell
Staff training image

"I need to get the best out of my staff to make the most of all our opportunities. I‘m guilty of throwing them in at the deep end. Any advice appreciated!"

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‘Service over software’

Julian O'Dell
Customer service image

“It is clear that 2018 is not going to be easy and I am aware I need to ensure my team are prepared for the battle ahead. Your thoughts would be welcome!”

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Time to delegate?

Julian O'Dell
Delegation image

As owner of the business, I have to fulfil the role of both valuer and team leader. This is is extremely challenging... Any thoughts?

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Catfest 18

The Negotiator
Catfest image

Julian O’Dell, top estate agency trainer and The Negotiator columnist, reports that, “You may call us barking mad, but we are doing Catfest again next year – and we are aiming for…

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Programming your team to manage their time

Julian O'Dell
Time and efficiency on the start line image

"My staff work hard, but not always in the most organised fashion... I feel they could be more productive if they understood how to manage their time more effectively. Any thoughts are…

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