Taken back to a memory of himself as a young negotiator, by the plight of a struggling client, Nathan Emerson recounts the tale of a door slammed in his miserable face…

As we come out of the pandemic with an industry not only intact, but possibly stronger, we have a lot to be proud of, says Nathan Emerson.

But is it a ‘false dawn’? Nathan Emerson reminds us all that the good times don’t last and you need to plan ahead.

Do you still get complaints despite your wonderful ‘bedside manner’? Maybe you’re just being too nice, says Nathan Emerson.

Some are feeling the stress more than others and when someone stops talking, that’s a warning signal, says Nathan Emerson.

What are you getting your staff for Christmas – a new app? CRM even? Nathan ‘Santa’ Emerson says you should choose their new toys very carefully.

‘All for one and one for all!’ As a marketing slogan, says Nathan Emerson, that might be a little too much about ‘me’ and not about what we can do for you.

There isn’t much ‘peace in our time’ for busy agents in this extraordinary boom, but, says Nathan Emerson, you must still spend time on your clients.