Do you still get complaints despite your wonderful ‘bedside manner’? Maybe you’re just being too nice, says Nathan Emerson.

Some are feeling the stress more than others and when someone stops talking, that’s a warning signal, says Nathan Emerson.

What are you getting your staff for Christmas – a new app? CRM even? Nathan ‘Santa’ Emerson says you should choose their new toys very carefully.

‘All for one and one for all!’ As a marketing slogan, says Nathan Emerson, that might be a little too much about ‘me’ and not about what we can do for you.

There isn’t much ‘peace in our time’ for busy agents in this extraordinary boom, but, says Nathan Emerson, you must still spend time on your clients.

Sarah Edmundson, CEO of Agents Together, recounts the beginnings of the new charity to support and mentor agents and reports on successes to date.

There’s a role in every business that only one person can do, says Nathan Emerson. Make sure that someone is you!