Moneypenny
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Latest property news
Choosy chatbot
A new online chatbot has been launched to help property agents 'triage' inbound online enquiries.
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Latest property news
‘Virtual PA’ company responds to COVID-19 restrictions challenge
The call-answering platform Moneypenny is expanding to offer a host of other services to help agents cope as market activity returns with a vengeance this week.
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Movers & Shakers
Moneypenny welcomes new Head of IT Services
Moneypenny, the outsourced communications provider for the property sector, has appointed a new Head of IT Services. Mel Carlen is passionate about process, IT and data governance and an expert in the delivery of transformation projects that embrace technology, Mel has 20 years’ experience of customer experience and 17 years at Marks & Spencer. Joanna Swash, Managing Director said, “We are delighted to welcome Mel to our team. We feel sure she will be a great asset to our business and has a fantastic range of experience which she will use to further improve the cutting-edge services we offer here at Moneypenny.” Mel added, “I am thrilled to have joined the Moneypenny family and am very excited about my role, and getting to know the business better. I will be working closely with my team to further develop the amazing technologies and IT systems already in place here at Moneypenny.”
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Features
Outsource and free up your business
It’s not magic – outsourcing non-core tasks makes sense, says Joanne Christie, in a competitive and 24/7 market.
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Movers & Shakers
Moneypenny appoints ex-agents to live chat team
Communications provider for the property sector, Moneypenny, has appointed two ex-estate agents to join its live chat team.
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Features
Culture club
Excellent customer service, says Samantha Jones, Commercial Manager for Property at Moneypenny, is key to success, but it’s all down to the people!
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Latest property news
Start of the revival? ‘More people asking for home valuations’
The number of home valuations being requested by homeowners has risen by 26% this spring despite the uncertainty in the market created by Brexit and tomorrow’s General Election. Call answering company Moneypenny logs the calls made to agents via its service and says valuation requests for March, April and June this year increased when compared with the same months last year. “It’s encouraging to see such a large increase in people wanting to book home valuations this spring,” says Samantha Jones, the company’s Commercial Manager. “There was so much activity that affected the property market last year such as the Referendum in June and subsequent changes in Government that people will have been cautious about progressing with sales.” Moneypenny’s figures also appear to show increasing interest among buyers; it says call requesting property detail increased by 9% by the same measure, while calls to book property viewings rose by 8%. “The ‘let’s sit tight’ attitude of last spring is ebbing away as home sellers and buyers return to market,” says Samantha. “The truth is, regardless of political changes, we still get married, divorced, have children and so on. Our needs don’t go away so the market has to move so…
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Features
Does outsourcing offer lower costs when times are hard?
Joanne Christie discovers how some agents manage the ups and downs of business in uncertain times.
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Movers & Shakers
Moneypenny appoints Joanna Swash as MD
After 11 years heading business development and marketing for Moneypenny, Joanna Swash has been appointed as Managing Director.
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