Moneypenny
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Housing Market
Housing market activity buoyant in January
The New Year has proved to be a catalyst for house-hunters looking to buy or rent property, new data suggests. Moneypenny reports that there was a significant rise in the volume of calls to estate and letting agents to request property viewings in January. The telephone answering specialist reported that there was a 70.8 per cent increase in the volume of calls handled last month compared with December, while there was also a marked increase on the corresponding period last year when the average calls concerning viewing requests saw a 32.5 per cent spike. In particular, viewing requests for residential sales rose by 77.6 per cent and by 57.2 per cent for lettings. Samantha Jones, Moneypenny’s Commercial Manager – Corporate and Property, commented, “We typically see a rise in viewing requests in January, but this year we anticipated that figure would increase. With major advertising campaigns run by portals like Rightmove and Zoopla over the Christmas period, as well as the April 1st Stamp Duty deadline looming, there have been a number of factors that could have potentially acted as a catalyst for those looking to buy.” The sharp increase in activity witnessed by Moneypenny reflects recent figures from Rightmove…
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Latest property news
Agents receive a surge in calls
With property prices rising, supported by record-low interest rates, falling unemployment levels and historically low mortgage borrowing rates, telephone answering service Moneypenny has reported a surge in calls answered by its dedicated property team. According to its second quarterly (Q2) review of call data, calls to agents are up 8.3 per cent in comparison to the first quarter (Q1) of this year, reflecting the fact that there has been a sharp rise in the volume of calls being handled by the Moneypenny call centre, as more agents turn to virtual receptionists to help cope with busy workloads. “We are extremely busy with our sales figures currently exceeding those of the market peak in 2007,” said Richard Heppenstall, Director of West Sussex-based Michael Jones Estate Agents, which usesMoneypenny’s service. Moneypenny, which works with over 850 agents, estimates that it now answers in the region of 1.2 million ‘overflow’ calls a year for the sector. On annual basis, the combined figures for Q1 and Q2 highlighted a 20.3 per cent increase in the volume of calls answered for agents by Moneypenny, when compared to the first half of 2014. “More and more agents recognise the benefits of engaging with an outsourced partner…
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