The Property Ombudsman
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Regulation & Law
Will TPO’s ‘codes of conduct’ be toast after industry reforms?
The Property Ombudsman reveals what will happen to its codes that govern estate agents when the new 'overarching principles' proposed by the Government go live.
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Regulation & Law
TPO expels two London estate agencies for failing to hand over rent
Aldous Craig and JNG Estates have been expelled from The Property Ombudsman (TPO) after failing to transfer on rental payments received from tenants.
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Latest property news
TPO expels five estate agencies for not paying awards to complainants
Companies including three sales and two letting agencies cannot now trade legally without redress membership, says Interim Ombudsman Lesley Horton.
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Regulation & Law
Significant rise in complaints about estate agents revealed
Over 73,000 consumers contacted The Property Ombudsman in 2024 regarding property-related issues in the sales and lettings market.
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Regulation & Law
Property Ombudsman issues new guidance on how to deal with damp and mould
Survey shows there is a growing need for guidance in the area as nearly half of lettings have ongoing issues with damp and mould.
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Regulation & Law
Agency faces £90,000 court order in high profile tenant dispute
Starkings & Watson is disputing an order to pay the money to sex therapist Patricia Ramshaw, also known as 'Lady Pea', after she was evicted.
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The Ombudsman Files
The Ombudsman Files – £15k pay out for letting agent failure
A landlord lodged a complaint with The Property Ombudsman alleging that a letting agent made mistakes at various points from the start. Ombudsman Rebecca Marsh decides the case.
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Agencies & People
Purplebricks’ service heavily criticised during BBC investigation
The broadcaster's Morning Live show interviewed two unhappy clients, both of whom said the agency's representatives had 'dropped them' as soon as listing and instruction had been completed.
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Latest property news
Ombudsman expels letting agency after it fails to pay compensation
Key Lettings and Property Management showed a 'systematic disregard for professional standards' according to The Property Ombudsman.
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Resources
The Ombudsman Files – A high price for an early exit
The Property Ombudsman, Rebecca Marsh, reviews a case where an agent gave the early termination fee to the landlord instead of the tenant.
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