The Property Ombudsman
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Features
The wrong tenant… and no rent paid…
The Property Ombudsman Katrine Sporle reviews a complaint about an agent who let a property to someone other than the referenced tenant.
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Features
The agent who sold it too soon
Katrine Sporle of The Property Ombudsman (TPO) reviews a case of marketing without the seller’s consent.
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Latest property news
Ombudsman warns agents to be ‘upfront’ about new-build reservation agreements
Warning comes after elderly couple put down £2,000 to reserve a house within a retirement development but lost their 'ideal home' after struggling to sell their old home within the 21-day deadline.
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Features
A complaint over the agent’s due diligence
The Property Ombudsman, Katrine Sporle, reviews a case brought by a landlord concerning an agent’s casual management of a tenant’s application.
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Latest property news
Shocking levels of discrimination complaints about estate agents revealed
TPO says nearly a fifth of the complaints it handled last year were customers who said their estate agents had discriminated against them.
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Features
Buyers complain about issues with properties
In this case, The Property Ombudsman (TPO) Katrine Sporle, was asked to review a complaint from buyers concerning the misrepresentation of a group of properties.
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Features
A frustrated tenant and a sloppy letting agent
The Property Ombudsman (TPO) Katrine Sporle, received a complaint over the condition of the property, the rent paid and the handling of the complaint.
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Latest property news
Sporle: Why I am stepping down from The Property Ombudsman
Katrine Sporle talks to The Negotiator about the reasons she is leaving the redress scheme and her hopes for the the new Ombudsman who takes her place.
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Features
Parking spaces – where to draw the line
Complaint The tenant said that, when agreeing the let, he queried parking arrangements with the agent who said he would have use of the driveway. At the tenant’s request, this was noted within the tenancy agreement. On the day the tenancy was due to start the tenant met the landlord at the property. The landlord told the tenant that the driveway was shared and he could not have exclusive use it as the downstairs tenant also had a right to use it, in their lease. The landlord painted a line down the middle of the driveway to indicate shared parking. Neither space was large enough to park a car. The landlord painted a line down the middle of the driveway to indicate shared parking. Neither space was large enough to park a car. The tenant advised the landlord that he was in breach of the tenancy agreement. He did not move in. The agent attempted to resolve the matter, but this was conditional on the tenant agreeing to share the drive. The tenant declined saying that he only agreed to rent the property because of the driveway parking. Investigation As detailed within Paragraph 7a of the Code, the agent was…
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Features
Misleading information on access and attic bedrooms
In this case, The Property Ombudsman (TPO) Katrine Sporle was asked to review a complaint from buyers concerning two issues with a property: access and attic bedrooms.
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