The Property Ombudsman
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Resources
The shadow of Grenfell
Rebecca Marsh, The Property Ombudsman, investigates a complaint over the selling a high-rise building with cladding issues.
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Latest property news
Closed Ewemove franchise expelled by TPO following dual fee dispute
Estate agency's boss says the case is complicated by the franchise having ceased trading after TPO adjudicated in favour of the first agent.
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Resources
The Property Ombudsman files – Anxiety at auction
Going once, going twice, going to Rebecca Marsh, The Property Ombudsman, to sort out an argument over an auction fee.
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Resources
The neighbour from hell
Rebecca Marsh, The Property Ombudsman, considers a case of alleged misrepresentation of a property with a troublesome next-door neighbour.
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Resources
Criminal negligence
The Property Ombudsman, Rebecca Marsh reviews the case of an agent who failed to weed out some very dodgy tenants.
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Timber!?
Should an agent have mentioned that the house being sold had a timber-frame structure? The Property Ombudsman Rebecca Marsh considered the question.
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The case of the Covid cover charge
The Property Ombudsman, Rebecca Marsh, addresses a complaint about an agent deducting money from the rent to cover the costs of Covid.
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Latest property news
TPO expels three agents for non-payment of awards to landlords
Agents in Slough, Leicester and Wales are kicked off the scheme and are no longer able to trade without redress, although two appear to have 'phoenixed' under new names.
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Resources
Paying twice
A seller contacted The Property Ombudsman worried that they were at risk of incurring a dual fee. Rebecca Marsh unpicks the case.
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Latest property news
‘Unfair’ redress system for dual fee disputes must be reformed, says agent
London agency Brian Cox is unhappy after being told to return an £8,000 fee even though competitor could not prove it had passed on offer.
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