The Property Ombudsman
-
Resources
The Property Ombudsman files – Anxiety at auction
Going once, going twice, going to Rebecca Marsh, The Property Ombudsman, to sort out an argument over an auction fee.
Read More » -
Resources
The neighbour from hell
Rebecca Marsh, The Property Ombudsman, considers a case of alleged misrepresentation of a property with a troublesome next-door neighbour.
Read More » -
Resources
Criminal negligence
The Property Ombudsman, Rebecca Marsh reviews the case of an agent who failed to weed out some very dodgy tenants.
Read More » -
Resources
Timber!?
Should an agent have mentioned that the house being sold had a timber-frame structure? The Property Ombudsman Rebecca Marsh considered the question.
Read More » -
Resources
The case of the Covid cover charge
The Property Ombudsman, Rebecca Marsh, addresses a complaint about an agent deducting money from the rent to cover the costs of Covid.
Read More » -
Latest property news
TPO expels three agents for non-payment of awards to landlords
Agents in Slough, Leicester and Wales are kicked off the scheme and are no longer able to trade without redress, although two appear to have 'phoenixed' under new names.
Read More » -
Resources
Paying twice
A seller contacted The Property Ombudsman worried that they were at risk of incurring a dual fee. Rebecca Marsh unpicks the case.
Read More » -
Latest property news
‘Unfair’ redress system for dual fee disputes must be reformed, says agent
London agency Brian Cox is unhappy after being told to return an £8,000 fee even though competitor could not prove it had passed on offer.
Read More » -
Resources
No sale, no fee – no way!
According to The Property Ombudsman, Rebecca Marsh, the seller may well have found their own buyer, but the agent was still entitled to their fee – well most of it, anyway.
Read More » -
Resources
No kidding?
When a landlord’s request for an inspection wasn’t followed up, it really got his goat… Rebecca Marsh, The Property Ombudsman adjudicates on the case that ensued.
Read More »
