The Property Ombudsman
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Resources
Paying twice
A seller contacted The Property Ombudsman worried that they were at risk of incurring a dual fee. Rebecca Marsh unpicks the case.
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Latest property news
‘Unfair’ redress system for dual fee disputes must be reformed, says agent
London agency Brian Cox is unhappy after being told to return an £8,000 fee even though competitor could not prove it had passed on offer.
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Resources
No sale, no fee – no way!
According to The Property Ombudsman, Rebecca Marsh, the seller may well have found their own buyer, but the agent was still entitled to their fee – well most of it, anyway.
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Resources
No kidding?
When a landlord’s request for an inspection wasn’t followed up, it really got his goat… Rebecca Marsh, The Property Ombudsman adjudicates on the case that ensued.
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Resources
The case of the leaky loo
When a water bill for £1500 landed on a tenant’s doormat, trouble began. The Property Ombudsman, Rebecca Marsh, adjudicates.
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Features
A new perspective
Meet Rebecca Marsh, the industry’s new Property Ombudsman. Fresh into her new role, The Negotiator presses her on the key issues that face the industry and TPO.
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Features
When is an HMO not an HMO?
...when it hasn’t got a licence. The Property Ombudsman, Katrine Sporle, adjudicates on a case of inaccurate property description.
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Features
Where’s my deposit?
Katrine Sporle, The Property Ombudsman, adjudicates on a case of the non-return of an ‘unprotected’ deposit.
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Latest property news
BIG QUESTION: Does the new industry ombudsman have any property experience?
Rebecca Marsh says her last job and personal experience are more than enough to arm her with the knowledge to do the role.
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Features
Looking back and moving forward
Property Ombudsman, Katrine Sporle looks back at how the property redress sector has changed during her five-year term and what she believes the future looks like for agents and her successor, Rebecca Marsh.
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