The Property Ombudsman
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Features
Buyers complain about issues with properties
In this case, The Property Ombudsman (TPO) Katrine Sporle, was asked to review a complaint from buyers concerning the misrepresentation of a group of properties.
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Features
A frustrated tenant and a sloppy letting agent
The Property Ombudsman (TPO) Katrine Sporle, received a complaint over the condition of the property, the rent paid and the handling of the complaint.
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Latest property news
Sporle: Why I am stepping down from The Property Ombudsman
Katrine Sporle talks to The Negotiator about the reasons she is leaving the redress scheme and her hopes for the the new Ombudsman who takes her place.
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Features
Parking spaces – where to draw the line
Complaint The tenant said that, when agreeing the let, he queried parking arrangements with the agent who said he would have use of the driveway. At the tenant’s request, this was noted within the tenancy agreement. On the day the tenancy was due to start the tenant met the landlord at the property. The landlord told the tenant that the driveway was shared and he could not have exclusive use it as the downstairs tenant also had a right to use it, in their lease. The landlord painted a line down the middle of the driveway to indicate shared parking. Neither space was large enough to park a car. The landlord painted a line down the middle of the driveway to indicate shared parking. Neither space was large enough to park a car. The tenant advised the landlord that he was in breach of the tenancy agreement. He did not move in. The agent attempted to resolve the matter, but this was conditional on the tenant agreeing to share the drive. The tenant declined saying that he only agreed to rent the property because of the driveway parking. Investigation As detailed within Paragraph 7a of the Code, the agent was…
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Features
Misleading information on access and attic bedrooms
In this case, The Property Ombudsman (TPO) Katrine Sporle was asked to review a complaint from buyers concerning two issues with a property: access and attic bedrooms.
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Latest property news
The Property Ombudsman reveals 15% fees increase and new usage policy
The Property Ombudsman is to introduce higher fees for agents generating the most complaints - and discounts for those who don’t.
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Features
Landlords, tenants and the non-existent deposit
The Property Ombudsman (TPO) Katrine Sporle reviews a complaint from a landlord concerning an agent saying a tenant had paid the deposit, when no deposit had been paid.
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Features
Misinformation, infestation and compensation
The Property Ombudsman (TPO) Katrine Sporle, was asked by potential buyers to review a case concerning the marketing of a property.
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Latest property news
Six agencies expelled from The Property Ombudsman
Gerry Fitzjohn, TPO Chairman, warns that expelled agents can be banned from carrying out agency business.
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Features
New-home happiness skids off the tracks
The Property Ombudsman (TPO) Katrine Sporle, reviewed a complaint from buyers about the information in the local authority search, which, they believed, contained misleading information about the proximity of a proposed high-speed railway to the property.
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