julian o’dell
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Mentoring
Maintaining positive relationships with vendors
"The market has slowed in terms of sales activity and we are experiencing vendor clients getting edgy and disgruntled about lack of viewings. What is the best way to deal with this issue?"
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Mentoring
Building trust and achieving rapport with clients
"My staff work hard but they are not great at the softer side of building relationships with customers and clients. I would like to guide them to be better in that area. Any tips appreciated!”
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Mentoring
The value of self-awareness
"I own an independent estate agency. With stock so hard to come by, I’m conscious that I and my other valuers need to up our game. Our conversion rate is disappointing. Where do valuers go wrong in their approach and how can they improve? "
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Mentoring
Understanding the client journey
We are desperately short of stock and as a result we are, of course, also running behind target in terms of sales. Your help would be truly appreciated!
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Mentoring
Inspirational leadership in tough times
"I run a three-office independent estate agency. I’m conscious that my staff looks to me for leadership through this sticky patch. Any tips?"
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Mentoring
Working as a team
"I run an independent estate agency and have got closer to the coalface as my team is finding things tough. They are working hard but as a group of individuals...
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Mentoring
Agent ‘trustability’
"I am well aware of the importance of building trust to win a client’s business, it is an essential element in their decision making, but how can I coach my staff to be better ‘trust builders’?"
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Mentoring
People buy people
"I think my staff really need to raise their game in their interactions with clients and customers. This is an absolutely key area where we can be different..."
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Mentoring
Mind the ‘training gap’
"I need to get the best out of my staff to make the most of all our opportunities. I‘m guilty of throwing them in at the deep end. Any advice appreciated!"
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Mentoring
‘Service over software’
“It is clear that 2018 is not going to be easy and I am aware I need to ensure my team are prepared for the battle ahead. Your thoughts would be welcome!”
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