Telephone bidding at auction may seem easier, but it brings extra responsibilities to both the buyer and the agent, says Katrine Sporle, The Property Ombudsman.
Read MoreAre Swansea and Dorset agents worst at displaying letting fees?
The Property Ombudsman Katrine Sporle has revealed that the enforcement letters sent to TPO member agents in Dorset and Swansea last week requiring them to prove they are clearly displaying fees details…
Read MoreThe curious story of the dog and the licence…
In the curious story of the dog and the licence, the agent was the one in the doghouse, says Katrine Sporle, The Property Ombudsman.
Read More32% more complaints resolved by The Property Ombudsman in 2015
As several hundred agents gather for The Property Ombudsman’s second annual conference in Birmingham today, the TPO has revealed that the number of complaints it resolved during 2015 increased by 32% compared…
Read MoreIs the customer always right?
Redress schemes exist to safeguard consumer rights, but, says Joanne Christie, the agent is not, you’ll be pleased to hear, always in the wrong.
Read MoreTrading Standards backs TPO stance on portal juggling
The National Trading Standards Agency Estate Agency Team (NTSEAT) has waded into the issue of portal juggling with a resounding thumbs up for The Property Ombudsman’s imminent changes to its guidance. James…
Read MoreRaising standards in the property industry
The Property Ombudsman is helping to raise standards in the property industry, says Katrine Sporle, The Property Ombudsman.
Read MoreRight of way
Access to properties can cause serious issues if the right of way is not documented, says Katrine Sporle, The Property Ombudsman.
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